Personal profile: I am passionate about my work. I am a great people person and have a highly polished professional manner, I am caring, honest, trustworthy, confident in my job, organized, and motivated to succeed in my professional life. I am dedicated to working as efficiently and effectively as possible, and I love taking on new challenges. I am inspired by my peers to do well, and have a great work ethic. I have a desire to succeed my goals and to maintain further business opportunities.Achievements: • 2013: I was ranked 1st on the ESS (event satisfaction survey) area VP as best A/V Technician for the 2nd year running.• 2012: Ranked 1st on the ESS, area VP best Audio and Visual Technician• 2012: In the same year events and banqueting received the silver award for Western Europe for guest overall satisfaction.• 2011: Scored 99.34% for the audio and visual audit for the hotel, which was the best result to date.Key Skills: • Experienced in defusing tense situations.• Aiding with launching new software and helping make suggestions to improve it.• Competent in events organising administration duties such as, rota’s, stock controlling/ordering, cash reconciliation, booking systems opera Fidelio, Micros, windows XP, Vista Windows 7 and digital signage. Managing small, medium and large teams. • Implementing standards.• Supervisory skills, training associates with their CPD (continuing Personal Development).• Excellent customer and guest relations, by listening, responding to queues, and delivering what was agreed in a professional manner.• English speaking, with some knowledge in French.• In depth knowledge and experience operating Microphones, mixing consoles, data projectors, monitor systems, with some knowledge in lighting, telephony, a good knowledge in setup of A/V equipment.• Creating and designing comestible menu