Oliver Carson Email & Phone Number

Milton Keynes, England, United Kingdom

This role primarily involves creating Excel reports (around 17 each week) for business customers to view. Reports show what percentage of Parcelforce's deliveries and delivery attempts each day/week/month were on time.Gained responsibility for updating macros to reflect postcode exceptions for parcels, using VBA programmingUsed comprehensive understanding of Excel formulas (especially Countif/countifs) to enhance reporting of figures, and to standardise around 50 reports to improve efficiency

Milton Keynes, England, United Kingdom

Took up to 35 calls a day from the general public. Enquiries included: advising customers on the ETA of a parcel, organising redeliveries, advising on customs charges, booking collections.Showed empathy when acknowledging customers' frustrations, and emphasised what I could do to help.Scored 100% on a call grading (reviewed by my manager), one of a small number of people in my team of 20 to achieve this score.

Bedford, England, United Kingdom

Responsibilities and achievements:-Wrote weekly reports, including suggestions to improve the company's operations-Analysed an absence management tool and suggested how the company could implement it-Conducted salary reviews-Analysed over 30 job sites and search engines. Included information on their reach (# of site visitors/candidates), pricing, locations, sectors and cv searching capabilities -Reviewed company procedures, making changes to reflect current legislation (such as statutory maternity pay & lower earnings limit)-Researched statistics regarding UK unemployment and skills shortages - manager described my work as 'very interesting'-Created a HRIS (HR Information System) user guide to support employees-Successfully performed numerous data entry tasks on the HRIS-Used code to create HRIS templates to be sent out with auto-populated information

Bedford, England, United Kingdom

Successful delivery of up to around 20 parcels or 60 letters per hour.Regularly and proactively communicated with management about any questions, issues and progress updates.Showed flexibility by delivering in different areas (Northampton, Bedford, Great Denham), delivering both letters and parcels, and starting work early on occasion with short notice.

Stonehouse, United Kingdom

Undertook a 12 month placement at Cloud2020, a reseller of Microsoft Dynamics 365 software. Roles included:-Social media posting and strategising (using Hootsuite at times to schedule posts in advance)-Assisting in technical support for clients-Uploading web forms and Microsoft Dynamics 365 knowledge articles to partner and client portals-Configuring Microsoft Dynamics 365 for Talent (and later Dynamics 365 for HR Management) as a platform for employees to book time off requests-Setting up and monitoring Dynamics 365 AI for Market Insights for social media insights-Assistance in producing sales collateral with PowerPoint-Creating ClickDimensions templates and campaigns to assist in marketing for Cloud2020-Use of XML code in Word to map quotes to company CRM fields.-Use of LinkedIn Campaign Manager Lead Gen forms

Pavenham, Uk

I had various roles at this job which included working in the pro shop, managing the till efficiently and interacting with members, answering customer queries on the phone, serving food to customers, and taking responsibility for general course and grounds maintenance, keeping all areas of the club tidy. Through these roles I developed skills in time management, self management, teamwork and communication.

Sharnbrook, Uk

I was responsible, along with the professional coach and fellow assistants, for running weekly Friday afternoon tennis sessions. These involved instructing 6-12 year olds in helping them improve their technique and develop a positive attitude along with mental toughness by teaching and demonstrating these qualities myself. I treated all students fairly and consistently, which they and their parents appreciated. I contributed to the success of these sessions, which increased in size and popularity.

Bachelor Of Arts - Ba, Business And Marketing Management

Activities and Societies: Clubs: Table Tennis, Golf; Society: Acting/Drama.Modules included: -International Business trip - visited.

Education record

Activities and Societies: Mentoring Form captain PSHE (Personal and Social Health Education)11 GCSEs grades A*-B BBB at A Level.