Oliver Percival Email & Phone Number

Tasked with developing interpersonal skills that were adaptable to ascertain client satisfaction. I researched and practiced varying psychological strategies, social ques and deepened my knowledge of our businesses products. I observed that clients were greater confident in their purchases and verbally satisfied with the customer service provided. Our company saw an increase in new clients stating they were recommended based on the customer experiences they had, greater improving the companies earnings and qualitative values.In this role, clients had disclosed their interest for alternative communication with me. I was tasked with identifying and implementing alternative communication strategies to further engage with our clients. I proposed options including establishing a client-focussed phone channel. This provided an increased engagement with clients, providing a greater convenient, flexible delivery of service.Our business noticed a quarterly decrease in sales by 20%. I was tasked with identifying causes and implementing solutions to counter. By applying customer service skills, I learned what our clients dissatisfaction were. I established alternative responsibilities and workflow strategies, re-established communications with unengaged clients to promote sales, resulting in a 175% increase in sales the following quarter.

Awarded Pride of Workmanship by the Rotary Foundation for excellency and enthusiasm in 2018.Responsible for managing business-to-business interactions. This required regular communication with our B2B partners, maintaining a strong relationship. I established this with written and digital communication with logistics teams and verbal discussions delivery drivers of each business to best accommodate each others services. Consequently, we observed continual cost reductions from our suppliers and increased sales with clients.Through analysing workflow of the team, I identified time management discrepancies, contributing to increased running costs. Through organisation of team members responsibilities, I assisted in administrative tasks including data entry & filing. Resulting in decreasing mean running costs by 12.5%.I was responsible for developing new products. I was entrusted with analysing current market trends that aligned with the businesses qualitative and quantitative values. I accomplished this by communicating with clients to learn what products they would purchase and communicated with suppliers to determine costs. This resulted in the development of permanent and seasonal products, and a 5% increase in repeat client business.

Bachelor Of Medical Science, Biomedicine, Distinction

Diploma Of Education, Sales Professional Certification