Oliver Ramirez-Torres Email & Phone Number

Los Angeles, California, United States

• Conducted training sessions and onboarding for new team members, ensuring a smooth transition and high team performance• Managed a multi-tiered team to deliver consistent and high-quality customer service to ASUCLA students and visitors• Demonstrated strong time management skills to handle demands of event planning in a fast-paced environment• Cultivated strong and lasting relationships with ASCULA clients, ensuring needs and expectations were met or exceeded.• Demonstrated quick and effective problem-solving skills to address unforeseen issues during events, maintaining smooth operations and client confidence• Collaborated with various departments, such as marketing, catering, and audiovisual teams, to ensure seamless event coordination• Ensured compliance with local health and safety regulations

Ucla

• Responsible for overseeing set-up, execution, and breakdown of all ASUCLA events and meetings• Managed 50+ student workers in the Event Services department• First-line customer service representative at ASUCLA student union information window/event services office • Responded to event client and general visitor inquiries/concerns via phone, email, and in-person• Represented ASUCLA as main point of contact with clients during execution of events• Monitored and recorded activity of clients and student workers in daily event logs

Los Angeles, California, United States

• Led a team of employees to set up and take down event venues to ensure client satisfaction• Supervised events ranging from 30-500 people as first contact with clients• Maintained fluid communication with client throughout event to mitigate any problems or concerns • Set up and maintained cleanliness of venues for events hosted at ASUCLA

Bachelor'S Degree, Statistics And Data Science

High School Diploma

Activities and Societies: Track & Field, Cross Country, Math Club