Developing insights into Network Rail's portfolio of change across the central functions. Embedding change and improvement processes to improve the way we manage our business.

To assist the Merchandiser & Senior Merchandiser in delivering sales and profit targets, within agreed stock levels, through effective store replenishment & response to trading performance. Manage key supply chain metrics i.e. OSA & Depot availability.

Managing the Local Purchase Inventory in the day to day running of the business in order to meet the department KPIs and objectives, supporting the team leader and internal customers by coordinating and maintaining a high service level for our retail network. This is done by ensuring that a good inventory level of local supplied parts are stocked within the ELC, by raising PO's and ensuring delivery dates are met.

As a sales coordinator I was required to provide administrative support to the Sales Team, by understanding internal processes and utilising that knowledge to produce relevant support.Such support is focussed on raising quotes, gaining internal approvals and producing fully compliant contracts with the use of salesforce and Docusign.

As IMServ’s Sales Support Specialist I am responsible for ensuring that the sales process runs as smoothly as possible. My role requires me to manage all inbound leads and sales opportunities, inclusive of distribution and review of all sales related documents inclusive of quotes and contracts. My role also requires me to examine client accounts, preparing and distributing financial and sales reports for both management and board level.

The main duties involved ringing customers to arrange a time and date suitable for technicians to come and upgrade the electricity or gas meters. The role involved high levels of schedule planning for the technician, hitting targets and liaising with customers at a basic level to higher business levels such as BT and British Gas in order to successfully install a smart meter