Oliver Ruessel Email & Phone Number

Stockholm Metropolitan Area

• Leading Optimizely’s EMEA Expert Services organisation; responsible for successful project delivery, team utilisation, partner enablement, customer and team satisfaction;
• Maintaining a scalable Professional Services organization that supports our growth targets and leads with a client first mindset.
• Especially in these times of pandemic-related remote work focussing particularly on collaboration and well-being of all team members and strengthening social bonds;
• Active participation in the cross functional EMEA Leadership Team, making a significant contribution to Optimizely’s continuous growth in the region.
• Continuously meeting and exceeding team utilisation goals and revenue targets;
• Proactively initiated the creation of the global Expert Services Project Management Office (ESPMO); now driving this initiative by coaching and mentoring ESPMO members towards consistent project delivery, identifying.

EMEA

• Managing the functionality and efficiency of the Episerver Expert Services Consultants and Implementation engineers in Europe;
• Managing the workflow through the sales process from the Statement of Work to delivery and implementation
• Supporting the pre-sales processes and working with sales and account management to win new business
• Leading client implementation service delivery, providing management and oversight of implementation projects and staffing including project assignments, capacity planning and project profitability
• Seeking opportunities to increase customer satisfaction and deepen client relationships
• Overseeing and executing process improvements and the development of policies, procedures, methods, and tools in support of delivery and implementation

Web Design, Graphic Design & Photography

EMEA

• Managing the functionality and efficiency of the Episerver Expert Services Consultants and Implementation engineers in Europe;
• Managing the workflow through the sales process from the Statement of Work to delivery and implementation
• Supporting the pre-sales processes and working with sales and account management to win new business
• Leading client implementation service delivery, providing management and oversight of implementation projects and staffing including project assignments, capacity planning and project profitability
• Seeking opportunities to increase customer satisfaction and deepen client relationships
• Overseeing and executing process improvements and the development of policies, procedures, methods, and tools in support of delivery and implementation

London, United Kingdom

• Leading ES team members spread across Europe
• Oversee project delivery and execution as well as project budgets
• Optimization of billable utilization
• Business development activities
• General sales support
• Customer marketing & building brand awareness

Sunbury-on-Thames

Management of Content and Document Management projects, mainly based on products like EPiServer, EMC Documentum, MS Sharepoint and Drupal.

London, United Kingdom

Agile management of projects and software solutions based on open source products, like Alfresco ECM, Ephesoft Scanning and eXo Portal.

Weybridge, UK

- Accomplishing Technical Account Managementfor UK customers (including the top-5), achieving customer satisfaction reconstitution, exceeding strong relationship and developing new business - Project managing and delivering an Integrated Electronic Document and Records Management and Workflow solution (~100 man days) to PRINCE2 standard for the largest UK.

- Successfully certifying as Programme Manager / Senior Project Manager (International Project Management Association, Level B)- Project managing an Intranet and Web Content Management implementation (~75 man days) to IPMA standardfor the Swiss Federal Office of Metrology- Contributing to product development and strategy as a member of the “Product.

- Planning and managing a highly successful migration programme for all existing customers (>150 customers worldwide)- Project managing and implementing an Electronic Position Representation (ELD) application (>250 man days) to IPMA standard for the Swiss National Emergency Operations Centre, enabling easy, quick and reliable data exchange between internal.

- Gaining promotion by successfully certifying as Project Management Practitioner (International Project Management Association, Level D)- Demonstrating the ability to multitask in a fast-paced environment, while maintaining emphasis on quality

- Taking over administration and maintenance of all internet services- Serving as a calming influencein a fast-paced office- Actively helping conduct a beta test programme for a new product version, providing 1st line contact to participating customers hence channelling communication and feedback to and from R&D department

2nd Level Support

Worked for the computing centre of the University of Erfurt- Conceptional design and operational setup of the computer centre - Server selection and administration- Service installation and administration (WWW, FTP, Mail)- User administration and trainings

Design and implementation of various internet sites and applications

Senior Project Manager (Ipma), Project Management

Activities and Societies: international project management association

Mechanical Engineering, Technical Mathematics