Oliver Schmidt Email & Phone Number

Germany

Frankfurt, Hesse, Germany

Key Responsibilities:- Oversee controls to mitigate financial crime risks by analysing contextual information and conducting Quality Assurance on effectiveness.- Collaborate with the Risk Assessment team to align control oversight with risk requirements.- Drive the implementation of the AFC Control Framework across AFC and DB divisions.- Prepare senior management and regulatory briefings on key control and risk matters.

Frankfurt, Hesse, Germany

AFC Framework sets global standards and, with its programs and strategies, ensures that the Bank maintains an appropriate control framework for AML risks.- Monitoring and management reporting of AML findings- Ensure proper classification of AML findings - Coordinate feedback on external audit reports- Proactively coordinating the hiring taskforce- Respond to ad hoc requests from senior management

Frankfurt, Hesse, Germany

AFC TM&S is a centralized team for the managing and developing global transaction monitoring models for regulatory compliance.- Portfolio Management for Model Development Team- Sub-portfolio owner: Risk coverage enhancements, supervision of 10 analysts- Analysis of Risk/Typology Coverage Assessment process and recommendations for future gap remediation- Finding Management

Frankfurt, Hesse, Germany

The central Digital Branch & Contact Center team manages the Wi-Fi and Contact Center infrastructure for all German branches and call-centers.- Project Manager of the Service Transition Connect Project (Implementation of a new Call Centre Software)- Vendor Risk Management for the Connect Project- Master Service Agreement & Statement of Work contract coordination- Audit and Finding management

Frankfurt Am Main Und Umgebung, Deutschland

- Coordinating the roll-out of an in-house Customer Identity and Access Management (CIAM) Software - Driving requirements management for CIAM development- Project Manager for client-side implementations

Frankfurt, Hesse, Germany

- Overseeing and coordinating activities of strategic customer accounts- Ensuring seamless communication, project management and customer satisfaction

- Overseeing performance monitoring, incident management and service level agreements for a dedicated customer pool

Frankfurt, Hesse, Germany

- Customer support and communication through multiple channels to ensure positive experience with CCD’s products and services

Stuttgart, Baden-Württemberg, Germany

- Overseeing reception operations- Managing reservations- Seamless coordination among various hotel departments- Ensuring exceptional guest experiences through attentive service

Bad Liebenzell, Baden-Württemberg, Germany

- Managed day-to-day operations of the hotel reception, including overseeing bookings, pricing strategies, and ensuring exceptional customer service standards- Developed and executed comprehensive marketing strategies to drive sales and enhance brand visibility.Created a targeted holiday program to capitalize on seasonal trends and increase revenue streams- Designed promotional materials such as flyers and advertisements to effectively communicate the hotel's offerings and attract potential guests- Implemented digital marketing initiatives, including managing the hotel website and optimizing online presence to reach target audiences effectively

- Delivered exceptional customer service, ensuring guests' needs were met and exceeded throughout their tour experience- Demonstrated in-depth knowledge of local history, culture, and points of interest, enhancing the overall tour experience for guests- Acted as a liaison between guests and local suppliers, coordinating logistics and resolving any issues to ensure smooth tour operations- Maintained a high level of professionalism and enthusiasm, fostering positive relationships with guests and contributing to their memorable travel experiences

Frankfurt, Hesse, Germany

- Customer service to clients at Deutsche Post, assisting with postal services and product sales- Acted as a knowledgeable representative for Postbank, offering information and assistance with banking services- Maintained a friendly and professional demeanor, fostering positive relationships with customers and promoting brand loyalty- Collaborated with team members to ensure smooth operations and uphold high service standards

Munich, Bavaria, Germany

- Supported accounts receivable functions, including invoicing, payment processing, and reconciliations, ensuring accurate and timely financial transactions- Provided support to the accounting team by assisting with data entry, financial analysis, and report generation to facilitate informed decision-making- Collaborated with internal departments to resolve billing discrepancies and address customer inquiries

Certified Anti-Financial Crime Expert, Anti-Financial Crime

Focus Topics: Legal Requirements Compliance Management & Regulatory Environment Risk Management and Control Environment Threat Analysis.

State-Certified Business Economist In Business Informatics, Business Informatics

General business administration subjects: Business administration and economics Business law Accounting/controlling Business informatics.

Prince2 Foundation & Practitioner, Project Management

Tourism Business Administrator, Business Administration And Management

Focus Topics: Economics and business administration Accounting Law and taxation Business management Tourism management & marketing

Advanced Program In Tourism, Travel And Hospitality

Focus Topics: Economics and Business Administration Accounting South African Law and Taxes Human Resources Business Management