- Serve as a point of contact for inbound activity. Qualifying leads from software trial downloads, events, content downloads and more.- Perform outbound prospecting into target accounts where required.- Qualify and rate prospects via phone, social networks and e-mail - with the ultimate goal of creating qualified meetings for the sales team.- Accurately and meticulously record client information and details of correspondence in our CRM system, Salesforce.com.- All contact must be made in a polite, effective, and efficient manner, working within the guidelines provided at all times.- Understand company products and how they serve our customers needs, including features, benefits and key examples of usage.- Ensure the company is represented in a professional and positive manner.

At a new branch, following a promotion, as a deputy manager I worked without a superior for 3-4 months which forced me to quickly act as a temporary manager in a position I had little knowledge of. I began identifying trends in monthly sales reports, worked towards the monthly budgets applied, delivered against varying key performance indicators and ensured all health and safety requirements were being enforced. This coupled up with the normal day to day trading allowed me to stay busy and learn something new every day.

During my short tenure as an assistant manager at Coral I learned integral aspects of the job in terms of processing numerous different kinds of bets, extreme money handling when returning large winnings, understanding the various rules and procedures that are in place and further improving communication and relationships with external customers and internal colleagues which have helped gain important experience for the future.

During my time at Netto I was tasked with working on the tills (money handling, engaging customers and selling special products), restocking the shop (this includes working in the warehouse in terms of rearranging products and ensuring everything is in the right place), cleaning all aspects of the shop, ensuring fellow colleagues are supported whenever required and at busy and quiet times I took on a supervisor role to further learn other aspects of the job.