Senior User Support Specialist
CurrentAustralasian phone support including Australia, Papua New Guinea, Indonesia, Singapore, Vietnam, People's Republic of China and Mongolia. On-site in the Melbourne office. Supported all the following technologies, provided training in meetings and updated documentation.Software- Windows Server (2003, 2008 R2), Windows Enterprise (XP, 7, 10)- Microsoft Office (2003-2010), Lync (2013), IPFX for Outlook- Microsoft SharePoint- MailMarshal, Mimecast Administration… Show more Australasian phone support including Australia, Papua New Guinea, Indonesia, Singapore, Vietnam, People's Republic of China and Mongolia. On-site in the Melbourne office. Supported all the following technologies, provided training in meetings and updated documentation.Software- Windows Server (2003, 2008 R2), Windows Enterprise (XP, 7, 10)- Microsoft Office (2003-2010), Lync (2013), IPFX for Outlook- Microsoft SharePoint- MailMarshal, Mimecast Administration Console/Unified Email Management- Active Directory Users and Computers (ADUC)- Exchange Management Console- Altiris Deployment Solution, System Center Configuration Manager (SCCM)- Remote Assistance/Desktop Connection- Citrix AppCenter/Receiver/XenApp- Cisco AnyConnect VPN Client- RSA SecurID Authentication Manager, Symantec VIP Access Manager- Sophos Antivirus Protection, Check Point Endpoint Security- Polycom/Tangberg video conferencing systems- OpenText eDOCS Document Management system (DM5)- Atlassian JIRA v6.4, BMC Remedy IT Service Management incident/problem logging systems- Winscribe Author/Client/Importer for Olympus dictation devices- Event Management Systems (EMS), Meeting Room Management (MRM)- Adobe Acrobat XI, DocsCorp compareDocs/pdfDocsHardware- HP Ultrabooks, Elitebooks and SFF Desktop PC's- HP LaserJet 4345/4525 MFD's, Fuji-Xerox MFD's with card scanning technologies- Cisco IP Phones, Plantronics headsets- Olympus DS4000/DS5000 dictation devices- Apple iPad's and iPhones- BlackBerry devices Show less
