Oliver Sutton Email & Phone Number

Amsterdam Area

Managing 1st, 2nd, and 3rd line support processes and a team of remote agents. Client and stakeholder management. Implementation of a ticketing system across support, product, development, operational, and customer success teams. Internal and external user training for VIDA products. Implementation of product knowledge base avails. Documentation and publication of release notes. Requirements gathering, and documentation of user stories. Sprint tracking and deployment validation with QA teams.

Promoted to oversee and steer content operations group through a period of sustained growth. Initial team of 7 direct reports grown to teams in multiple functions and locations (Amsterdam, Bucharest and Los Angeles). Successful leadership of operational enhancement program encompassing multiple projects including devising and tracking KPI metrics, workflow efficiencies through new automation logic, workflow redesign, departmental restructure, and performance management. Lead the creation of media engineering and coordination teams. Successfully grew operational capacity during a time of unprecedented organic growth.

Joined via a part acquisition of DMC/TVT Media NL by Ateliere. Successfully co-authored successful VoD Managed Services proposal for international broadcaster. Operational design of workflows, gap analysis. Documentation of proposed workflows and creation of sales decks. Project management of multiple onboards including stakeholder, platform and customer engagement. Operational best practise consultant to SVP of Business Development and Operations. Operational stakeholder, defining processes enhancing operational procedures.

Amsterdam Area, Netherlands

Promoted to brand new management role recognising the previous contribution to onboarding and change management. Successfully guided junior team members through a time of organisational change. Key contact for clients and platforms regarding all operationally impacting changes, new service request, and platform/channel onboarding. Requirements gathering, process design and commercial input and key advisor for business decisions and operational strategy. Key input to product decision and business strategy. Main stakeholder in all operational impacting technical decisions. Key contributor to VOD roadmap, operational and business strategy.

Amsterdam Area, Netherlands

Previous role enhanced to manage 2 separate teams consisting of 8 direct reports, Management of metadata, trailer and artwork team in addition to Scheduling team. Concentrating on enhancing visibility, workflow process and well as internal supply chain to external VOD platforms. Key projects include unifying work streams, processes and modernisation projects and generation of workflow metrics.

Amsterdam Area, Netherlands

Key member of the VOD Department Management Team, managing a team of 3 direct reports. Responsible for team development and goal setting and workload division. Product owner/manager of internal projects to deliver web tools to ease the burden on operations, reducing human tasks. Most recently reducing human input by 90% for financial billing in the scheduling team. Relationship management with clients (management and team leads), developers and internal/external stakeholder. Scoping out departmental requirements to improve project practices within the department.

London, United Kingdom

Global project manager of a global ingest workflow project, enabling cloud based ingest and automated library management. Line management locally and operational management and supervision of multiple global teams. Key contributor to UI enhancement projects for both client facing and internal systems. Most senior member of global library management team defining scope and library management process for a global library of digital content. Key operational adviser to UK client facing team. Change management across global operational tasks and workflows. Sole escalation point for global content requirements and process queries.Project Manager of Global Library migration, and system decommission projects. Contributor to project road maps. Project manager of automated escalation projects. Continuous collaborative working relationship with Hollywood, Montreal, Paris, London, Sydney and Bangalore.

Pinewood Studios

Global project coordinator ensuring integrated and automated workflows are across Technicolor sites. International process documentation and training lead. Implementing platform specific metadata to drive automated workflows. Internationally deployed to test integrated workflows and minimise human interaction for cost efficiency. Regularly contributing to high level project meetings involving high level management. Workflow design and management across all production processes. Maintaining progress of complex automated tasks and workflows. Managing a cross departmental team to facilitate integration of new processes into Media Operations department. Responsible for choosing UI and workflow improvements to enable integration of new processes within production environment. Acting as the key production support and global link between London, Paris, Montreal, Bangalore and Sydney.

London, United Kingdom

Cross department troubleshooting, document creation & training staff members. Managing the cloud migration and administration of a Dutch film studios vast film archive. Training and managing a small team of operative during busy periods.Maintaining progress of complex automated tasks and workflows.Meet with potential clients and explain archive systems and benefits.Acting as a floating staff member covering various departments and roles.Trained and worked in data management, receiving and sending huge files round the world.Scheduling operatives clint work involving diary management of a large team with huge workload.

London, United Kingdom

Management of the most efficient night scanning team in the department.Management of publications database to ensure data symmetry across clients and publications. Successfully adapting to breaking news stories to ensure publication scanning deadlines met. Liaise with with IT, HR, senior management, QA management, facilities and regional offices. Ensuring all equipment, staff and SLA requirements are met and nightly deadlines met.Analysis of daily news media and advertising, to assist in management of client expectations. Training of new team members on varying technical equipment and systems.Creating efficiencies and improvements were implemented across department.Administrative research to address errors and competence across department.Key holder and most senior staff member on site during shift.

London, United Kingdom

Most senior team member providing guidance and strategy input to team and management. Hosting and organising nationwide auditions.Management of regional print and broadcast media campaigns to increase awareness of auditions. Creation of detailed biographical studio documentation for presenters, crew and executives. Charing and contributing to editorial content meeting to ensure varied content across episodes.

Belgium

Escorting and supervising future contestants in non-UK location to evade attempts from tabloid.media to find and reveal their identity.Directing and filming insert video packages for Big Brother shows featuring housemate. Management of chaperone team, including maintaining expenses budget is accounted for. Compiling detailed biographical and psychological reports for ‘Care Team’ and head psychologist. Remain vigilant and assessing housemate for contentious behavior to avoid national scandals.

London, United Kingdom

Senior member of casting team, regularly holding meetings on adapting to broadcast policy change. Training contestants and new staff members on gameplay and strategy of bluff based game.Plan, implement and host national audition tours.Regularly obtaining local media coverage to create free publicity for audition dates. Coach, supervise and brief successful contestants during studio record.Detailed document creation for executives, producers and presenter.

London, United Kingdom

Sole administrator for casting team responsible for casting database and audition documentation. Extensive involvement and assistance in all tasks mentioned above.Promoted to senior researcher on following series of show.

Kent & London

Director’s assistant on location based filming for Children’s Wildlife TV show.General assistance with in charge of petty cash, equipment security.Live away on location for duration of filming.Administration and management of filming database.Responsible for arranging safe transportation of highly valuable shot footage.Leise with the public to ensure crew presence and public don't inconvenience each other.

Nationwide

Successfully broke in to notoriously hard industry after work experience and internships with CNN,various short film, production companies and film organisations.Runner for the Assistant Director’s department on award winning feature film This Is England Undertaking ad hoc duties and errands for heads of department.Location assisting, leasing with business owner, and the public to address filming needs. Numerous detailed research tasksDriving cast, crew and executives to locations.Standing in for talent during rehearsals.Looking after VIP guest and ensuring every need was met.