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Oliver West, Ccxp Email & Phone Number
Regional Head of Customer Experience
at
VML
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Regional Head of Customer Experience
Location
Dubai, United Arab Emirates, United Arab Emirates
Company size
Who is Oliver West, Ccxp? Overview
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Quick answer
Oliver West, Ccxp is listed as Regional Head of Customer Experience at VML, a company with 33818 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Oliver West, Ccxp.
Oliver West, Ccxp previously worked as Head of Customer Experience at Vml and VP of UX & Research at Deriv.
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Email format at VML
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VML
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Profile bio
About Oliver West, Ccxp
A CX design lead with over 20 years of hands-on experience for some of the world’s biggest brands. Experienced in leading a team and earning respect of both team members and colleagues as well as multi-national and culturally diverse clients. Whether it’s B2C or B2B, automotive or petrochemicals, physical or digital, I have the experience to research and identify the customer, and their needs, as well as optimise or define a product or service that delivers on real customer needs aligned with brand and commercial objectives. All conducted through a lens of human behavior and understanding the conscious vs unconscious brain.
Current workplace
Oliver West, Ccxp's current company
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Vml
11 roles · 26 years
Oliver West, Ccxp work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience
Current
Jun 2024 - Present
Vp Of Ux & Research
❏ Achieved double digit uplift in conversion rates by partnering with the Optimisation& Retention team, leveraging behavioral science and research insights❏ Built a research team and function from scratch with internal and external hires❏ Defined and rolled out a research workflow program and platform to expediteresearch from planning to recruitment to.
Aug 2023 - May 2024
Regional Head Of Cx (Menat)
❏ Created a CX department from scratch focused on the right people, pragmatic process and embedding the necessary tools for efficient delivery of output.❏ Member of the MRM (MENAT) Executive Board, involved in discussions and decisions related to key hires, agency strategy and operations.❏ CX strategy consultancy for clients with limited in-house.
Sep 2019 - Sep 2023
Experience Design - Practice Lead (London)
❏ Department lead for the discipline with a focus on designing human experiences across channels, whether physical or digital ❏ Responsibility for managing and scaling a team of permanent as well as freelance practitioners focused on experience strategy, primary research, testing, experimentation and production❏ Led the mapping discipline by servicing.
Jan 2018 - Aug 2019
Experience Design Consultant
May 2017 - Dec 2017
Head Of User Experience
❏ Department head for a team of UX practitioners creating award winning digital experiences within the automotive, petrochemicals, FMCG, gaming and travel sectors ❏ Project scoping and resource management of the team across multiple project and brand teams ❏ Manage performance and identify skill shortages within the team to upskill in areas such as.
May 2016 - May 2017
Senior Ux Designer
A UX lead analysing, refining and designing digital customer experiences across a diverse range of clients and industries.
Oct 2014 - May 2016
Service Designer & Founder
A product lead responsible for the inception and continual improvement of the overall customer experience through research and testing across interfaces, analytics, commercial relationships and tactical partners.
Apr 2013 - Apr 2017
Managing Director & Ux Designer
Jul 2003 - Dec 2014
Web Designer
2000 - 2002
~2 yrs
Team & coworkers
Colleagues at VML
Other employees you can reach at vml.com. View company contacts for 33818 employees →
MD
Manuel De César Salinas
Colleague at Vml
Madrid, Community Of Madrid, Spain, Spain
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PK
Przemysław Kułaczkowski
Colleague at Vml
Warsaw, Mazowieckie, Poland, Poland
View →
FD
Felipe Dornelas
Colleague at Vml
Miami, Florida, United States, United States
View →
JT
John Tique
Colleague at Vml
Bogota, D.C., Capital District, Colombia, Colombia
View →
RP
Ronald Porto
Colleague at Vml
Florianópolis, Santa Catarina, Brazil, Brazil
View →
LV
Leite Vilnei Mattioli
Colleague at Vml
São Paulo, São Paulo, Brazil, Brazil
View →
MP
Matthew Pine
Colleague at Vml
New York, New York, United States, United States
View →
CP
Chadley Potgieter
Colleague at Vml
Cape Town, Western Cape, South Africa, South Africa
View →
李
李利敏
Colleague at Vml
Huangpu District, Shanghai, China, China
View →
PM
Petra Mello
Colleague at Vml
São Paulo, São Paulo, Brazil, Brazil
View →
Manuel De César Salinas
Colleague at Vml
Madrid, Community Of Madrid, Spain, Spain
View →
PK
Przemysław Kułaczkowski
Colleague at Vml
Warsaw, Mazowieckie, Poland, Poland
View →
FD
Felipe Dornelas
Colleague at Vml
Miami, Florida, United States, United States
View →
JT
John Tique
Colleague at Vml
Bogota, D.C., Capital District, Colombia, Colombia
View →
RP
Ronald Porto
Colleague at Vml
Florianópolis, Santa Catarina, Brazil, Brazil
View →
LV
Leite Vilnei Mattioli
Colleague at Vml
São Paulo, São Paulo, Brazil, Brazil
View →
MP
Matthew Pine
Colleague at Vml
New York, New York, United States, United States
View →
CP
Chadley Potgieter
Colleague at Vml
Cape Town, Western Cape, South Africa, South Africa
View →
李
李利敏
Colleague at Vml
Huangpu District, Shanghai, China, China
View →
PM
Petra Mello
Colleague at Vml
São Paulo, São Paulo, Brazil, Brazil
View →
FAQ
Frequently asked questions about Oliver West, Ccxp
Quick answers generated from the profile data available on this page.
What company does Oliver West, Ccxp work for?
Oliver West, Ccxp works for VML.
What is Oliver West, Ccxp's role at VML?
Oliver West, Ccxp is listed as Regional Head of Customer Experience at VML.
Where is Oliver West, Ccxp based?
Oliver West, Ccxp is based in Dubai, United Arab Emirates, United Arab Emirates while working with VML.
What companies has Oliver West, Ccxp worked for?
Oliver West, Ccxp has worked for Vml, Deriv, Mrm, Arkitex, and Mrm//Mccann.
Who are Oliver West, Ccxp's colleagues at VML?
Oliver West, Ccxp's colleagues at VML include Manuel De César Salinas, Przemysław Kułaczkowski, Felipe Dornelas, John Tique, and Ronald Porto.
How can I contact Oliver West, Ccxp?
You can use AeroLeads to view verified contact signals for Oliver West, Ccxp at VML, including work email, phone, and LinkedIn data when available.
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