Olivera Bikicki Email & Phone Number

New Westminster, BC, CA

Remote - CAN/US

As an Online Business Manager, I offer a range of diverse administrative and back-end services tailored to small businesses. My expertise includes talent acquisition, social media management, email and calendar management, customer service via live chat and email, meeting transcription, customer retention, Zoom webinars, onboarding, research, data entry.

• Proficiency in creating spreadsheets and organization of hiring materials, interviews, and all new-hire training
• Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.
• Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.

Miami, Florida, United States

• Successfully resolved employee or production issues by addressing them directly and implementing timely solutions to minimize resource and time losses.
• Coordinated with the Development Team (IT) and Customer Support (Cx) as a bridge to ensure smooth system operation via Jira.
• Regularly evaluated employee skills and knowledge and provided training and mentoring to those with lagging skills.
• Managed the Accounts of hundreds of businesses in the U.S., Canada, and Australia… Show more
• Managed the Accounts of hundreds of businesses in the U.S., Canada, and Australia, handling billing requests, creating schedules, monitoring staff response and success rates.
• Facilitated client onboarding to ensure their success with marketing automation and system utilization.

Vancouver, British Columbia, Canada

• Maintained the health and safety of clients by implementing daily life skills management and adhering to medication distribution protocols, thereby supporting their mental health recovery.
• Provided comprehensive behavioral and emotional support to individuals diagnosed with schizophrenia and schizoaffective disorder through ongoing supervision and monitoring. Ensure health and safety of clients, and.
• Provided comprehensive behavioral and emotional support to individuals diagnosed with schizophrenia and schizoaffective disorder through ongoing supervision and monitoring. Ensure health and safety of clients, and.
• Ensured that clients and families were treated with respect and dignity. Show less

• Facilitated and conducted group sessions aimed at promoting healthy and pro-social decision-making among clients
• Provided comprehensive case management services to clients by coordinating with relevant community resources, including but not limited to healthcare providers, social service agencies, and educational institutions
• Demonstrated a high level of empathy, professionalism, and cultural competence in all interactions with clients and their families.

Call Center and face-to-face interviews with potential clients looking to enter Creekside Withdrawl Management Center, for alcohol and substance abuse, use of the Providence-Wide computer system for hospitals (PARIS), screening and support for clients looking for inpatient and outpatient treatment.

• Facilitated and supported at-risk youth to overcome barriers to success.
• Maintained regular communication with important stakeholders such as Social Workers, Probation Officers, Family Members, and Schools to ensure coordinated care.
• Applied clinical and behavioral knowledge to manage and deescalate crisis situations, ensuring the safety of all involved.
• Provided crucial emotional support to special needs youth, fostering a safe and nurturing environment.
• Collaborated with… Show more
• Collaborated with clients to identify areas of improvement and maximize benefits of available programs and resources. Show less

Bachelor Of Arts (B.A.), Community Criminal Justice

Hipaa Certification

Associate Of Arts (A.A.), Criminology