Oliver Allabauer Email & Phone Number

Customer Advocate and highly experienced Customer Service Executive with 20+ years experience in the industry. Expertise includes:Leadership of globally distributed, cross-functional, diverse functions and teams.Service related development and growth of business, eg. several successful Service expansions into new geos. Created and grew many successfull functions/organisations/teams, I dedicate myself to a strong focus on people development and mentoring.Customer Service offering design, pricing and service related monetization, development, rework of existing offers and overseeing documentation and implementation from a functional perspective. Modern Customer Service related methodology/concepts (Swarming, Squadding), Knowledge Centered Service. Ownership and development of digital Support system implementation. Process design, processmanagement and change management. Pre-merger technical due dilligence for (Customer) Service functions as well as post-merger responsibility for integration of aquired tools, people, functions and processes.Technical product licensing, contractual fulfillment as part of the quote to cash process chain and the overall company-wide monetization framework.Analytical thinker with a well rounded understanding of all Customer Service related data and KPIs.Budgetary responibility of up to medium 7 digits.

Listed skills include Technical Support, Product Support, Customer Support, Motivation, and 32 others.