Oliver Bates Email & Phone Number

Techceram are innovators in digital workflow for Dental Laboratories and Dental Practices. I am responsible for maintaining the internal network & infrastructure along with resolving technical queries from customers while leading the migration of our infrastructure and our customers to the cloud. This includes designing and implementing a new architecture and providing training and support for our employees to ensure they were comfortable with the new systems. The migration will result in increased efficiency, security and cost savings for the company.

After completing the restoration of services at White Rose Academies Trust, I then moved across to the Leeds City College network to assist with the restoration of services at the college, I was the technical lead on multiple projects, which included the expansion of the virtual infrastructure using Hyper-V automating as much of the process of possible with PowerShell, implementation of a disaster recovery and business continuity plan using Veeam, implementation of 3 new sites which involved installing the servers and switches, creating all required virtual servers and VLANs along with deploying the perimeter and inter-VLAN firewalls, along with migration to office 365 and starting the migration of business-critical resources to Azure.

Leeds, England, United Kingdom

Luminate Education Group is a collective of education providers based in Yorkshire, as part of the IT Service Delivery Team, my day-to-day role was to build, administer maintain and secure the IT network & infrastructure each business relies upon. Shortly after my role with Luminate Education Group commenced the network was brought down by a cyber attack, I was the network infrastructure technical lead in the restoration services at White Rose Academies Trust. The disaster recovery plan consisted of building a new resilient WAN with triangular topology, across 3 physical locations, commissioning new perimeter firewalls and virtual inter-VLAN firewalls to manage traffic between sites and VLANs using zero trust networking, creating a resilient virtualised infrastructure using Hyper-V failover clusters connected to SAN storage.

BCN is a Managed IT services and support provider. As a proactive engineer, I worked closely with clients to understand their unique business needs and provided expert guidance on the selection, implementation, and optimisation of IT systems and infrastructure. I was the technical lead on projects and managed timelines, budgets, and resources to deliver successful outcomes.Within this role, I worked with a leading modular house builder as a client to transform their IT estate as I assisted in the re-design and deployment of the complete infrastructure of Ilke Homes to prepare the business for their ambitious growth plans. I worked within a team to develop and execute the cloud-first strategy, in which we decommissioned the legacy on-premise infrastructure and migrated the services to Azure. Where there were specific dependencies to have the on-premise infrastructure, I deployed virtualised servers using Hyper-V nodes in failover clusters, backed up by cloud-based DR for an additional layer of resilience.I also worked with a furniture manufacturer to migrate the majority of their infrastructure to the cloud resulting in a hybrid infrastructure due to the requirement to hold CAD data on-premise, what was left on-premise was hosted across a VMWare cluster with each node in a physically separate building for virtual and physical resiliency.

I provided technical support for a diverse range of customer infrastructures, networks, and endpoints. I successfully resolved escalated support tickets through the use of remote assistance software and on-site visits, when necessary. Additionally, I conducted infrastructure and network audits for new customers, deployed remote monitoring software, and completed all necessary documentation. In addition to providing technical support, I also supported internal systems and trained apprentices in technical, problem-solving, and customer service skills. Furthermore, I was available on-call to provide additional support during evenings and weekends for major incidents.

Helpdesk role which involved supporting a wide range of customer infrastructures, networks, and client endpoints. I would be the first response to incoming phone calls and would resolve any issues via remote assistance software. I would attend customer sites when required.

Leeds

As a support specialist, my main responsibility was to provide internal assistance to WYJS employees. I used a helpdesk system to manage my workload, which included answering phone calls, addressing issues in person and remotely, and maintaining an audit log. Additionally, I worked with bespoke software to resolve customer problems, set up and maintained a network monitoring system to prevent downtime, and implemented a WDS system to improve the efficiency of re-imaging PCs and laptops. My role also emphasized the importance of server and software maintenance, as well as ensuring the timely installation of security patches to enhance network security.

As a Helpdesk Technician, I was the first point of contact for customers seeking technical assistance. My role involved troubleshooting and resolving issues related to hardware, software, and network infrastructure. I was also responsible for providing technical support and guidance to customers, both over the phone and via email.