Oliver Bates Email & Phone Number

Techceram are innovators in digital workflow for Dental Laboratories and Dental Practices. I am responsible for maintaining the internal network & infrastructure along with resolving technical queries from customers while leading the migration of our infrastructure and our customers to the cloud. This includes designing and implementing a new architecture.

After completing the restoration of services at White Rose Academies Trust, I then moved across to the Leeds City College network to assist with the restoration of services at the college, I was the technical lead on multiple projects, which included the expansion of the virtual infrastructure using Hyper-V automating as much of the process of possible.

Leeds, England, United Kingdom

Luminate Education Group is a collective of education providers based in Yorkshire, as part of the IT Service Delivery Team, my day-to-day role was to build, administer maintain and secure the IT network & infrastructure each business relies upon. Shortly after my role with Luminate Education Group commenced the network was brought down by a cyber attack.

BCN is a Managed IT services and support provider. As a proactive engineer, I worked closely with clients to understand their unique business needs and provided expert guidance on the selection, implementation, and optimisation of IT systems and infrastructure. I was the technical lead on projects and managed timelines, budgets, and resources to deliver.

I provided technical support for a diverse range of customer infrastructures, networks, and endpoints. I successfully resolved escalated support tickets through the use of remote assistance software and on-site visits, when necessary. Additionally, I conducted infrastructure and network audits for new customers, deployed remote monitoring software, and.

Helpdesk role which involved supporting a wide range of customer infrastructures, networks, and client endpoints. I would be the first response to incoming phone calls and would resolve any issues via remote assistance software. I would attend customer sites when required.

Leeds

As a support specialist, my main responsibility was to provide internal assistance to WYJS employees. I used a helpdesk system to manage my workload, which included answering phone calls, addressing issues in person and remotely, and maintaining an audit log. Additionally, I worked with bespoke software to resolve customer problems, set up and maintained a.

As a Helpdesk Technician, I was the first point of contact for customers seeking technical assistance. My role involved troubleshooting and resolving issues related to hardware, software, and network infrastructure. I was also responsible for providing technical support and guidance to customers, both over the phone and via email.