Oliver Baty Email & Phone Number

Chicago

Greater Chicago Area

The Senior Desktop Architect's primary responsibility is to design all aspects of the firm's endpoint computing systems (hardware and software, physical and virtualized) and lead the Desktop Engineering team in its efforts to build a reliable and secure desktop environment.· Act as the principle architect and primary engineer of the end-user desktop environment · Lead the members of the Desktop Engineering Team in projects that are technically difficult, which frequently involve multiple platforms, applications, technologies and tools, and which require innovative and creative solutions· Direct the Desktop Engineering Team in the implementation and use of key desktop management technologies such as Active Directory, Group Policy, System Center Configuration Manager (SCCM), user profile management and Citrix XenApp· Share knowledge, experience and perspective with, and act as a mentor to, engineers and technical support specialists during issue escalation and troubleshooting efforts· Participate in IS strategic planning as a member of the IS leadership team

Greater Chicago Area

The Manager of Desktop Operations' primary responsibility is to oversee the streamlined operation of the IS Desktop team and to ensure it aligns with the business objectives of the firm.· Provide technical leadership to the IS Desktop team to ensure optimal performance and uptime for all desktop-related systems in the firm · Manage IS Desktop Operations staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions· Authorize and oversee the deployment, monitoring, maintenance, development and support of all desktop infrastructure and related server systems based on firm needs· Participate in IS strategic planning as a member of the IS management team· Along with the Director of IS and the Technology Support Manager, optimize the desktop environment to ensure elegant design, consistent experience, efficient processes, and other key aspects of User Experience Management· Along with the Director of IS, develop and implement all IS Desktop policies and procedures, including those for architecture, security, disaster recovery, documentation, standards, purchasing and service provision· Direct research on potential technology solutions and implementations in support of new initiatives, opportunities and procurement efforts· Oversee change control of all desktop and application upgrade and maintenance activities and communicate change control policies to the firm· Back up the Director of IS, Manager of Network Operations and Technology Support Manager positions for purposes of cross-training and cross-coverage· Work with the Technology Support Manager to prioritize tickets and maintain focus on improving customer experience with firm technology· Oversee the creation and maintenance of standardized Windows desktop images· Oversee the software packaging and deployment procedures utilized in the firm· Oversee the implementation of key desktop management technologies such as Group Policy and user profile management

Greater Chicago Area

The Desktop Analyst is the primary engineer of the end-user physical and virtual desktop environment and is considered the subject matter expert within the Desktop Engineering Team in the areas of operating system and application deployment, configuration, security and maintenance. The Desktop Analyst provides direction and guidance to the Desktop Engineering Team in matters of enterprise system engineering design, develops and documents technical standards and recommended practices, and coordinates planning and execution of key strategic IS projects with upper management.· Lead the members of the Desktop Engineering Team in projects that were technically difficult, which frequently involved multiple platforms, applications, technologies and tools, and which required innovative and creative solutions· Proactively researched evolving technologies to create new and better solutions for the end-user desktop environment and presented new technologies to the Desktop Engineering Team· Delivered on goals and met objectives set by upper IS Department management with little or no supervision and reported on project progress and results· Acted as the primary administrator of the System Center Configuration Manager environment, including performing server and client maintenance, troubleshooting, image creation, collection creation and application deployment· Secured the end-user desktop environment against the execution of unapproved applications through a combination of AppLocker rules, NTFS permissions and other technologies· Offered excellent third-tier knowledge and support to first- and second-tier help desk analysts during issue escalation, coordinated problem evaluation and troubleshooting efforts with other IS staff, including Network Engineering, Desktop Engineering, and Technical Support Analysts as needed· Produced elegant technical solutions to complex problems, demonstrating an understanding of and sensitivity to firm culture and business interests

Greater Chicago Area

· Provided technical support and instruction to 500+ users throughout the transition from a Windows XP/Office 2003 environment to a Windows 7/Office 2010 environment· Supported remote access through Citrix XenApp· Performed root cause analysis for reported issues using sound analytical and problem solving skills· Provided assistance to other members of the IS Department on complex engineering projects· Contributed to discussions with other members of the IS Department on the design and implementation of strategic desktop technologies to ensure the development of robust, reliable, and globally consistent platforms· Managed multiple technical challenges simultaneously

Greater Chicago Area

· Proofread legal documents for accuracy, consistency, clarity of purpose, grammatical correctness and punctuation usage

Greater Chicago Area

· Built and maintained a substantial number of web sites using an assortment of CMS tools· Implemented search engine optimization strategies and performed competitive/keyword research and link analysis

Philosophy/English Literature

Major: English Literature Minor: Interdisciplinary Studies · Coursework in English, Technical Writing, Creative Writing, Linguistics.

Education record