Oliver Boyd Email & Phone Number

Havant, Gb

Farnborough, England, United Kingdom

Provide first and second-line support for Windows, macOS, and Azure/Entra/AD environments, handling both desk-side and remote support.Manage end-user device provisioning, onboarding, and user support across Microsoft 365 and Intune, ensuring smooth IT operations.Respond to incoming tickets, monitor alerts, and escalate complex issues to resolvers, maintaining clear communication with users.Document incident resolutions and maintain an organized knowledge base, contributing to a culture of continuous improvement.Develop and run PowerShell and Bash scripts to automate tasks, streamline workflows, and enhance team efficiency.Utilize JAMF and other MDM solutions for macOS administration, ensuring devices are secure and compliant.Actively support and improve incident management processes, providing feedback and issuing communications for incidents and maintenance events.Collaborate closely with company directors and team members, contributing to IT initiatives that drive innovation and operational excellence.

Portsmouth, England, United Kingdom

As a dedicated Service Desk Analyst at WiggleCR, I excel in ensuring the seamless operation of IT systems and providing top-notch support. My role encompasses a wide range of skills, from technical support to team collaboration.Technical Support: Proficient in providing first-level technical support to resolve hardware, software, and network-related issues, my technical knowledge allows me to address a broad spectrum of IT challenges efficiently.Ticket Management: Experienced in efficiently managing and documenting service tickets, I streamline issue resolution processes. This helps in delivering timely solutions and ensuring that no technical problem remains unresolved.Problem Resolution: Skilled in diagnosing and resolving technical problems, I am dedicated to ensuring minimal disruption to operations. My goal is to keep systems running smoothly and efficiently.User Training: Adept at conducting user training and creating user-friendly resources, I empower teams to navigate technology effectively. Providing clear guidance and training materials is a key aspect of my approach.Team Collaboration: As a collaborative and effective team player, I facilitate smooth cross-functional interactions, ensuring that common goals are achieved. Strong teamwork and communication are essential components of my approach.What truly sets me apart is my exceptional interpersonal skills. I understand the importance of effective communication and teamwork in the IT world. My ability to connect with colleagues and clients, listen to their concerns, and provide clear, concise solutions is a driving force behind my success.I'm committed to optimizing IT performance and preventing future problems by staying informed about advancements in the IT landscape. By collaborating with internal departments, I ensure that IT needs are met. I also take pride in my ability to document processes, maintain service desk records, and prepare training materials for end-users.

Kingsley, Hampshire

Whilst working as a Retail Cashier and Data Entry Specialist at a local business, my role was all about keeping things running smoothly. Here's how I contributed to the business:Customer Service Excellence:As a cashier, I was often the first point of contact for customers. I made sure to provide top-notch customer service, greeting folks with a friendly attitude and handling transactions efficiently. I was always ready to assist with questions, resolve issues, and make the payment process a breeze.Data Entry Accuracy:Besides the cash register, I also managed data entry tasks, ensuring that all transactions were accurately recorded. I was meticulous about details, which helped maintain organized and dependable records, making it easier for the business to make informed decisions.Inventory Control:I had a hand in inventory management too. I kept a watchful eye on products and updated inventory systems, making sure stock levels were on point and products were readily available for customers.Adaptability:Working in retail meant juggling a variety of tasks. I was good at multitasking and staying organized, whether I was helping customers, restocking shelves, or keeping records updated.Team Collaboration:Collaboration was key in our fast-paced retail environment. I worked effectively with my colleagues and management to ensure everything ran smooth. I was always ready to step in and assist when needed.Attention to Detail:My attention to detail was a big part of my work. Whether it was making sure transaction amounts matched up, keeping records accurate, or balancing the cash drawer at the end of the day, I made sure to maintain a high level of precision.In a nutshell, my role as a Retail Cashier and Data Entry Specialist was all about excellent customer service, accurate data entry, inventory control, adaptability, effective teamwork, and a keen eye for detail. My contributions played a crucial role in the business's success and customer satisfaction.

Portsmouth, United Kingdom

During my time as the Executive Director at Digital Batch Limited, I had the privilege of contributing significantly to our company's growth and success through various crucial responsibilities:Strategic Planning:I was all about shaping our company's future. I developed and executed strategies that not only kept us ahead of the curve but also ensured steady growth, market expansion, and increased revenue. I kept a close eye on market trends and opportunities to make sure we were always on the right track.Team Leadership:Building great teams and fostering a culture of collaboration were my strong suits. I believed in empowering our employees to excel, which led to high-performance teams and a motivated workforce. This approach not only boosted productivity but also ensured personal and professional growth for our team members.Client Relationship Management:Our clients' satisfaction and loyalty were paramount. I was known for cultivating and maintaining strong client relationships. This not only kept our clients happy but also resulted in repeat business and valuable referrals. By truly understanding our clients' needs and consistently exceeding their expectations, we established a reputation for excellence.Technical Excellence:We took technology seriously, and I made sure our web development and IT support services were top-notch. This involved staying on the cutting edge of technology and nurturing a culture of continuous learning and improvement. Our aim was to provide our clients with innovative solutions and exceptional quality.In summary, my role as the Executive Director involved strategic planning, team leadership, client relationship management, and maintaining technical excellence. These responsibilities allowed me to play a pivotal role in Digital Batch Limited's growth and success.

As the sole employee responsible for creating promotional videos for local businesses, I took on a multifaceted role that encompassed video production, client interaction, and project management. I had the opportunity to directly engage with clients, understand their needs, and transform their visions into compelling video content. This hands-on experience allowed me to develop a deep understanding of the local market and build lasting relationships with businesses seeking to enhance their online presence through dynamic video marketing. My work involved every aspect of video production, from conceptualization and scriptwriting to shooting, editing, and final delivery. This unique position provided a great opportunity for me to make a meaningful impact on the success of local businesses by helping them effectively promote their products and services through engaging video content.

Waterlooville, England

During my time as the manager of a local Tex-Mex eatery, I played a pivotal role in making sure everything ran smoothly and customers left happy. I was responsible for overseeing day-to-day operations, managing the staff, and ensuring top-notch customer service. This meant handling staff schedules, addressing customer concerns, and making sure that our food quality and service consistently met or exceeded expectations. I worked closely with both the kitchen and service teams to streamline our processes and maintain a positive atmosphere. Being in this role allowed me to not only dive into the world of Tex-Mex cuisine but also create a memorable dining experience for our customers, helping to build a loyal following and a strong reputation in our local community.

Btec Level 3 Ict Diploma In Software Development, Ict, Double Merit

Contained: Business and Communication, Computer Systems, Information Systems, Software Design and Development, Website Production, Games.

Education record