Oliver Brown Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida Area

• Sales Lead for Home Depot stores collecting leads for potential Air Condition sales and tune ups. Then promoted to Permit Department to assist with Air Condition Permits for Municipalities in North Florida, schedule.
• Review Air Condition work orders to ensure work is completed
• Create work orders for air condition issues and failed inspections.
• Resolve customer concerns with air condition permit inspections.
• Communicate with municipalities for permit issues and resolution.

Jacksonville, Florida Area

AML analyst reviewing system and manual alerted online cases for suspected Money Laundering activity. Perform due diligence while reviewing financial transactions while working with monitoring rules and guidelines, and knowledgeable with Know Your Customer (KYC) requirements. -Review documentation to prevent fraud, money laundering, -Document and report.

Jacksonville, Florida Area

On site in store solution team associate providing reset, efficiency maximization of stock and error in stock correction and updating of product display and function. Planning and branding placement delivery and set adjusting. Problem solving, and design including set design realignment and physical adjustment of design.

Jacksonville, Florida Area

Fulltime position worked six months with ING financial services providing assistance with reviewing 401kretirement packages for clients and providing payouts for eligible participants. Provided periodic assistance for short term assignment goals for general filing, reception and marketing materials.

Jacksonville, Florida Area

Fulltime position worked while completing degrees and certifications. Stockroom Management and display change out.

Jacksonville, Florida Area

• As a key member with Citi Street (Citi Group) while performing testing and review of new online application changes that reduced rework times and met scheduling deadlines.
• Performed end to end operational testing of benefits outsourcing online software
• Performed web application testing verifying changes including regression testing
• Responsible for verifying and submitting change requests.

Jacksonville, Florida Area

• Key individual with Supporting NetBank Dealer Finance loan processing and underwriting operations in a technical advisory capacity along with providing needed on demand production and loan *find term* reports.
• Worked closely with NetBank IT and database administrators to collaborate on ideas, problems, and solutions to meet the Dealer Finance business goals.
• Key member in assisting with building and developing a Dealer Finance, operations team
• Key member in developing and maintaining procedures, guides, and gathering report data.
• Assisted web developers by gathering system data requirements from end users
• Resolved conflicts/issues as determined by the project manager within defined time limits.

Jacksonville, Florida Area

• Performed duties as a Quality Assurance Analyst by developing a quality review program for Dealer Financial Services automobile loan processing and underwriting processes.
• Developed quality tracking process that enhanced communications with loan operations, underwriting and management teams.
• Developed loan processing procedures, which enhanced understanding, performance and reduced rework.
• Developed a quality review MS Access database for collecting reports, and detailed charts.
• Liaison between Credit Risk, compliance, and audit teams.

Associates In Applied Science (Aas), Business Administration

Certificate, Business Operations

Significant Courses: Accounting, Business Law, Professional Development, Finance, Project Management, QUality Management.

Certificate, Business Management

Significant Courses: Intro to Business Management, Intro to Business, Quality Management, Project Management, Accounting, Supervision and.