Sales Lead for Home Depot stores collecting leads for potential Air Condition sales and tune ups. Then promoted to Permit Department to assist with Air Condition Permits for Municipalities in North Florida, schedule Permit Inspections with customers and municipalities, and assisted with back log permits that generated fines and reduced the fines by 50%• Review Air Condition work orders to ensure work is completed • Create work orders for air condition issues and failed inspections.• Resolve customer concerns with air condition permit inspections.• Communicate with municipalities for permit issues and resolution.

AML analyst reviewing system and manual alerted online cases for suspected Money Laundering activity. Perform due diligence while reviewing financial transactions while working with monitoring rules and guidelines, and knowledgeable with Know Your Customer (KYC) requirements. -Review documentation to prevent fraud, money laundering, -Document and report all findings in case management software.Prepare Case Decision Tool and upload findings to case management tool.Analyzed reports for discrepancies and suspicious activities.Followed standard AML procedures and processes.-Collected and examined financial statements and documentation.-Utilized knowledge of AML laws, including BSA, Patriot Act, and US Treasury guidelines.-Assessed compliance with banking laws and reported suspicious entries and actions. -Requested additional information from customers when a discrepancy is found or answers are needed to gather additional information about the customers case. -Escalate cases to Financial Investigative Unit (FIU) for further review when required.

On site in store solution team associate providing reset, efficiency maximization of stock and error in stock correction and updating of product display and function. Planning and branding placement delivery and set adjusting. Problem solving, and design including set design realignment and physical adjustment of design.

Fulltime position worked six months with ING financial services providing assistance with reviewing 401kretirement packages for clients and providing payouts for eligible participants. Provided periodic assistance for short term assignment goals for general filing, reception and marketing materials.

Fulltime position worked while completing degrees and certifications . Stockroom Management and display change out.

As a key member with Citi Street (Citi Group) while performing testing and review of new online application changes that reduced rework times and met scheduling deadlines. • Performed end to end operational testing of benefits outsourcing online software• Performed web application testing verifying changes including regression testing• Responsible for verifying and submitting change requests.

Key individual with Supporting NetBank Dealer Finance loan processing and underwriting operations in a technical advisory capacity along with providing needed on demand production and loan *find term* reports. • Worked closely with NetBank IT and database administrators to collaborate on ideas, problems, and solutions to meet the Dealer Finance business goals .• Key member in assisting with building and developing a Dealer Finance, operations team• Key member in developing and maintaining procedures, guides, and gathering report data.• Assisted web developers by gathering system data requirements from end users• Resolved conflicts/issues as determined by the project manager within defined time limits.• Provided support to key stakeholders and partners through active participation in cross functional teams.• Acted as point of contact to assess, research, analyze, document and resolve issues• Key individual for entry and exit criteria of the UAT test phase are met• Primary contact and contributor of over four projects• Collaborate with project managers and key stake holders• Led teams of up to 12 in the User Acceptance Testing phase to ensure sign off

Performed duties as a Quality Assurance Analyst by developing a quality review program for Dealer Financial Services automobile loan processing and underwriting processes. • Developed quality tracking process that enhanced communications with loan operations, underwriting and management teams.• Developed loan processing procedures, which enhanced understanding, performance and reduced rework.• Developed a quality review MS Access database for collecting reports, and detailed charts.• Liaison between Credit Risk, compliance, and audit teams.