Oliver Brushfield-Smith Email & Phone Number

Dudley, GB

United States

Scaling marketing and operations while focusing on the customer's experience.

Managing the customer journey from acquisition to advocate.

Kidderminster, UK

I'm working with small businesses to help them get the most out of their marketing automation and improve their customer's journey. Helping them with - Creating campaigns (lead magnets, long term nurture, etc)- Sales pipelines- Web stores- Improving email deliverabilityWorking as a freelancer I've come across all kinds of different needs and set ups..

Birmingham, United Kingdom

• I lead a remote support team for customers' parental control app, ScreenTime. Available for Android, iOS and soon, Windows. 160k+ paying subscribers. I'm also working with schools, charities and businesses in the UK to.
• Responding to customer questions, issues and feature requests via Intercom, email, Twitter and Facebook.
• Surveying customers to find out how they feel… Show more I lead a remote support team for customers' parental control app, ScreenTime. Available for Android, iOS and soon, Windows. 160k+ paying subscribers. I'm also.
• Surveying customers to find out how they feel about the product, new features and the support they have received.
• Creating customer documentation — videos, gifs, support articles, etc. — to fill any gaps in customer product knowledge.
• Deepening the support team's understanding of the product, the Android platform and other parental control apps.

Bangkok Metropolitan Area, Thailand

• Managing the day-to-day operations of a small digital marketing agency that creates engaging content to increase Web traffic and inspire customer loyalty. Responsibilities:
• Business development
• Creating marketing strategies
• Managing website development projects
• Managing social media campaigns
• Developing new brands and augmenting existing brands

Bangkok Thailand

• With over a 1000 existing clients and 30-40 new sign-ups a month I was responsible for a Client Services team of 12 that supported and project managed the development and implementation of a host of digital marketing.
• Monitor NPS scores and dig deeper into customers feedback to find areas for improvement.
• Help support team with difficult and VIP customers by coaching them through replies and technical difficulties.
• Responding to customers via… Show more With over a 1000 existing clients and 30-40 new sign-ups a month I was responsible for a Client Services team of 12 that supported and project managed the development and.
• Responding to customers via tickets, emails, Twitter and Facebook.
• Develop the support teams knowledge of marketing practices as well as their writing through

Bangkok, Thailand

• Personally managed the development of on average 20 new websites per month. My time management and multitasking skills were significantly honed during this time in my career. I also had various other responsibilities.
• Managing new client start-up and website launch process, including calls with clients as needed
• Client account management through the entire client life cycle of… Show more Personally managed the development of on average 20 new websites per month. My time management and multitasking skills were significantly.
• Client account management through the entire client life cycle of updates
• Processing analysis and improvement of production systems
• Managing help desk and coordinating production across the team

Bangkok, Thailand

• Clarity is an IT support and consultancy company that has been based in Bangkok for 8 years. During that time it has provided outsourced support to the SME market as well as partnering with business with across.
• Presenting and advising existing customers on ways to improve their IT, coordinating with internal staff to provide ongoing support, helping with technical questions and support
• Developing new business, responding to sales enquiries… Show more Clarity is an IT support and consultancy company that has been based in Bangkok for 8 years. During that time it has provided outsourced support to the.
• Developing new business, responding to sales enquiries, conducting initial meetings and presentations
• Supporting the office in terms of marketing and CRM system support
• Reporting on service delivery and overall performance

Stourbridge, England

• EBC Group provides office IT solutions to businesses across the UK. Working in the sales team I developed and closed my own deals as well as providing technical support to sales staff at sales meetings, demonstrations.
• Business development
• Lead generation
• Account management
• Supporting the Sales team with technical knowledge

Stourbridge, England

1st and 2nd line IT support. Assisting in IT new projects and installations.

Education record

A Levels, Economics, Chemistry, Maths