Oliver Cox Email & Phone Number

United States

Monticello, In, Us

Duties include management of IT support personnel, network, server, and software infrastructure for all manufacturing facilities and offices covering all shifts.- Server & Network Infrastructure Upgrade – Server refresh to scalable VMWare environment, NVME storage, 10Gb networking, redundant computer resources, and Server OS upgrades. Migrated MSSQL, AD, EDI, & RDS servers.- ERP & WMS Software Management – Migrated to updated ERP system software and deployed to all end users. Planned and executed yearly ERP & WMS upgrades and implemented role-based security simplifying IT audits.- Security Cyber Stack – Managed and deployed NGAV, EDR, and other security solutions. Documented network security policies and IT system credentials.- Remote Access & WFH Support – Provided WFH access and video conferencing to all remote employees with a security focused integration.- RMM Software – Manage and deployed RMM software solution to enhance security, end user support, and productivity.- Asset Management – Securely documented all connected peripherals, servers, workstations, and associated users for all locations.- Data Security & Backup Policies – Setup and manage all system backups on-site and off-site ensuring data security, retention, availability, and managed DRP.- Firewall & Network Security – Managed all security of firewalls including access rules, NAT policies, app control, syslog, remote access, VPN tunnels, and provisioned secure AS2 connections for EDI connections.- Manufacturing Devices – Managed all handheld, printers, and print applicators in manufacturing environments.- M365 Environment – Migrated from on-prem IMAP mail server to M365 tenant with Teams, One Drive, SharePoint.- Ticketing System – Implemented and customized open-source ticket system (osTicket) for use within entire IT department including ITSM, data, and PM.- Video Surveillance & Security – Designed and deployed IP based NVR camera system at multiple locations.

Duties included oversight on operations and management of YTCI functions. Provided insight for company growth and sustainability by exploring costs on fiber expansion and current service area. Explored federal funding & compliance for rural broadband and telecom providers. Provided oversight on data center equipment and upgrades. Advised in sale of YTCI to a private entity finalizing all financial obligations including buy out of stockholders.

Founded in 2005 to provide IT services and support to residential and commercial customers. Provided on-site and in-house services for commercial and residential users. Provided contracted support to several third-party IT support providers. Performed repairs for end users and businesses in surrounding counties. Provided all levels of support and repair for servers, desktops, laptops, and networking equipment. Consulted for local businesses providing server management, cyber security, network design, expansion, upgrades, and repairs. Processed financials for company including payroll and all other state and federal tax filings.