AboutIT Manager on a Director of IT track with comprehensive network, server, software, and ERP management expertise. Experience in manufacturing with background in business operations including on prem & cloud software, cyber security, networking, windows server, ERP, EDI, AD, and M365. Project manager of upgrades to hardware, VMware environment, ERP software, legacy applications, and network design and security. Experience working directly with developers and consultants for custom solutions, enhancements, and implementation. Implemented companywide ticketing IT system, resulting in improvement of response times of IT team and providing business leadership with companywide KPI data analytics of requests. Remotely deployed hardware, managed software, networks, and security for multiple manufacturing facilities across North America and Vietnam with a focus on security and uptime. Delivering optimal IT solutions to reach company goals.Business/IT Management- 17+ years in IT leadership, road mapping, developing, and pioneering a vison for technology.- 14+ years in IT management with a focus on SDLC (System Development Life Cycle), IT infrastructure, security infrastructure, networking infrastructure and data management & security.- 17+ years in IT management with a focus on virtualization, on-prem and off-prem server management, SaaS solutions, and public and private cloud software.- 17+ years experience in help desk management & IT asset inventory management.- 9 years experience in IT Team management focusing on staff career development, business process development.Technical Skills- Cyber Security- ERP & WMS Management, Upgrades, & Conversions- M365, Azure AD, Windows Server OS- NGAV, EPP, & EDR (CrowdStrike Falcon Sensor)- MSSQL Server (Deployment, Upgrades, Backups & Data Retention)- Wired & Wireless Networking Design, Implementation, & Security- LAN, WAN, VPN, SD-WAN, DNS, TCP/IP (SonicWall, Ubiquiti & more)- EDI Software Management and Upgrades- Data Backups, Retention, Recovery Plans (VEEAM, Macrium, & more)- On-Prem & Off-Prem Server Deployment, Management, & Upgrades- Windows Server & Workstation Hardware Repair & Maintenance- Management, Configuration, and Deployment of Ticket Systems (osTicket)- Development & Management SOPs & End User Knowledgebase- Mobile Device Management & Deployment (Zebra & Motorola)- NVR & Camera Design & Implementation- VOIP PBX Phone Implementation & Management (Vertical Wave & Sangoma Technologies)- SAN & NAS Data Storage- Virtual Environments (VMWare, Hyper-V)- IT Asset Management
Listed skills include Server Management, Software Project Management, Network Administration, Management, and 3 others.