Oliver Nobrega Email & Phone Number

Portugal

Lisbon, Portugal

proSapient enables you to capitalize on your sector expertise by offering brief consulting engagements with top-tier private equity firms and management consultancies worldwide.

• Creating engaging content for social networks and managingaccounts on various platforms.
• Using analysis tools to monitor social media performance, andadjust strategies to improve reach and engagement.
• Responsible for organizing the events diary and planningappointments offered by the company such as keynotes, talks,and retreats.
• Email and other digital inquiries and correspondence.

• Respond to customer queries in a timely and accurate way, viaemail;
• Use knowledge of a specific product, service, or other assignedarea of expertise to answer inquiries or to forward to theappropriate staff;
• Analyze and report product malfunctions;
• Maintain customer accounts and records of customerinteractions with details of inquiries, complaints, or comments.

• Carrying out nightly audits of the hotel's financial transactions,ensuring accuracy and compliance with accounting standards;
• Monitoring the hotel's security systems and responding toemergencies or guest concerns quickly and effectively, ensuringthe safety and well-being of all guests.

• Implemented policies and procedures to maintain cleanliness, safety, and guestsatisfaction increasing overall reviews by 29%.
• Lead hostel staff, including scheduling, training, and performanceevaluations, to ensure the smooth running of the establishment.