• Led the End User Technology Services team at Xolv Technology Solutions, managing IT strategies, proof of concept, and vendor relationships.• Oversaw budget, executive support, and staff to ensure seamless operations and technology adoption.• Strengthened relationships with business stakeholders for project delivery and support, utilizing technologies like AWS, M365, Jira, Zoom, Confluence, and ServiceNow.• Improved employee tech onboarding and offboarding thru automated OS imaging and decommissioning.

Infrastructure and Database Manager who led the Helpdesk and Network teams that managed Data Center, Virtualization (HyperV), Endpoint, Mobile, End-User and Database technologies. Deployed Windows 10 Ent to corporate desktops and laptops. Implemented Zoom Meeting solutions and CRM Salesforce. Other technologies being managed are Forcepoint for Data Loss Prevention, Email, and Web Filtering, Firemon (firewall management), McAfee EPO, Securelink (Secured Vendor Access), Meraki (Wifi), Solarwinds, VPN Cisco, F5 Silverline Web App Firewall, Active Directory and Azure AD. Manages device procurement, inventory, audit, recycling, and overall asset lifecycle. Works closely with security team to manage SIEM, SOC, NOC, firewalls, and switches. Partnered with business units to integrate Salesforce and Datawarehouse Power BI solutions. Worked with audit and executive teams to strategize and implement annual DR and BCP exercise. Used BMC Trackit for service and asset management, and Monday.com for project and task management. Partnered with security to address and report vulnerabilities and manage security tools. Responsible on recruiting and developing high performance team, budget forecasting, IT roadmaps, strategies, planning, execution, and people management. Works on managing vendors, contracts, proof of concept, resource management, executive support, mobile strategy, and executive presentations.

Sr. IT Endpoint Manager who led the management and engineering of endpoint solutions for enterprise laptops and mobile devices. Implemented the Maas360 MDM solution to distribute enterprise mobile apps and policies. Worked on various endpoint projects such as Windows 10, Patch Management, desktop engineering, support, and operational process improvements. Introduced self-service installations for applications on laptops and mobile devices. Active member of change management team and problem management teams. 3rd level escalation support for all endpoint related issue. Worked closely with global deskside services and service desk teams. Managed cross-functional global teams to deliver endpoint solutions to support multiple levels of end users.

Provided solutions and strategies on Windows 10 migrations, SCCM Current Branch, Office 365, MDM, Applications Analysis and Integration, Application Packaging and Virtualization, VMWare Thinapp, and VMWare Vsphere.

Infrastructure Architecture and Engineering. IT manager who oversees the Software Deployments, Application Integration, and Patch Management for Franklin Templeton Investments. Works closely with infrastructure engineers, architects, and other IT managers on project delivery, strategies, process and procedures, technology evaluations, business use case, and proof of concept. Projects include OS migration and Software deployments, Application Self-Service, Patch Management, Mobility, Virtualization, and Unified Communications.Manages daily operations of software deployments and support to global customers. Partners and works closely with Global Service Desk and Field Services to troubleshoot issues and provide automated solutions. Responds quickly to severity incidents, providing solutions to unexpected issues or service outages. Partners and works with information security group, internal audit, and vendor asset management and procurement groups to provide data on asset management, licensing, security, true-ups, and compliance.Leads the team who virtualize FTI’s applications using VMWare Thinapp solutions.Experience on managing and working with virtual teams with global presence and multiple time zones. Endpoints being managed and supported are present in North America, Europe, and Asia domains. Technologies include: SCCM 2012 R2, SQL Server, Altiris, Windows 7/ 8.1/ 10, Mac OS, VMWare View Admin, VMWare Thinapp, WSUS 3.0, Flexera Admin Studio, Active Directory, LanSweeper, Group Policy, Transact-SQL, multiple scripting tools. 15,000 global endpoints.

Technical manager of the IT Client Engineering team technical engineers and consultants responsible for client computing server and end-point engineering, enterprise software distribution, automation and patch management using tools like Microsoft System Center Configuration Manager (SCCM), WISE Studio, and scripting. Team is responsible for software distribution and patch management to 14,000+ workstations and 3000+ servers across the U.S. Implemented self-service tools (Flexera’s Self Service) to deliver software directly to users. Manages a team of engineers and consultants to lead the bank’s client engineering efforts. Travels to multiple business locations such as So Cal, Oregon, Omaha, Fargo for business engagements and team building.Strong organizational skills with experience on project management and leadership, Software Development Life Cycle, ITIL v3.0, SARBOX, GLBA, Audit, Compliance, Mergers and Acquisitions.Technologies include: Tivoli Endpoint Manager (BigFix), McAfee Endpoint Encryption, ePolicy, Data Loss Prevention, SCCM 2007, WSUS, MS Deployment Toolkit, AD Group Policy, VBScript, SQL Server 2008, .NET, C#, Transact-SQL.

Contractor / Consultant responsible on packaging softwares for automated distribution. Creates scripts and programs to automate systems administration processes. Initiated business process flow and technical documentation of applications, knowledgebase, and integration of procedures. Provided system administration support and design during conversions and acquisitions.

• Provided technical input and solutions to desktop team in IT-Finance Division at Bank of America.• Scripted and automated software deployments for Finance applications, enhancing efficiency.• Resolved technical issues on Finance applications and software, ensuring smooth production operations.

Programmer / Analyst for 3 years- used C, C++, Assembly language to create communication programs that extracts data from the Motorola and Glenayre switches.- Developed low level tools to read and parse raw binary data to SQL Server Tables for device activation, data manipulation, billing, and multiple number crunching.- Coded programs to activate communication port cards for data extraction and switch feeds.Technologies used: C/C++, Windows NT Server, OS2, SQL Server, Assembly Language, Foxpro, Glenayre communication protocol library