Oliver Downer Email & Phone Number

Cannon Falls, Minnesota, Us

Gemini is a wholesale manufacturer of solutions that identify, direct, and protect the world. For 60 years, Gemini has been an industry leader in producing made-to-order dimensional signage, plates, plaques, cast bronze monuments, industrial protective cases, and plastic parts. Gemini has production facilities throughout North America. Website: GeminiMade.comGemstar® Manufacturing is an engineering-based plastic design solutions provider with over 60 years of manufacturing experience and protective packaging expertise. Specialties: Robomold® robotic rotational molding, conventional rotational molding, injection molding, thermoforming, custom plastic parts, design solutions from start-to-finish, protective hard cases, OEM parts, in-house tooling, manufactured in the USA. Website: GemstarMFG.com

Richfield, Mn, Us

*** Held Dual Roles @ Best Buy ***Technology team head (product management and engineering) for Best Buy's direct sales channel delivering products, solutions, and services for business and education customers. Focused on cross-functional transformation, digital strategy, roadmaps, B2B eCommerce, eProcurement portals, APIs, customer relationship management, websites, and business intelligence.Responsible for delivering system capabilities, application development and support, vendor identification, evaluation, and selection to staff project delivery roles that meet delivery standards across quality, throughput, and budgetary ROI goals.

Richfield, Minnesota, Us

*** Held Dual Roles @ Best Buy ***Product Management & Engineering portfolio focus has included:- $1B+ B2B Business Unit- Conversational AI (Chatbot & IVR)- Virtual Sales- Contact CentersResponsible for the alignment of the enterprise technology strategy for the global Best Buy Omni-Channel Customer Experience function. Engage business, IT, and digital teams to develop technology roadmap and deliver technology solutions to meet Best Buy Contact Centers transformational strategies. Contact Center technology portfolio includes:- Contact Center Point-of-Sale (POS) System- Telephony and Chat Platforms- Case Management- Client Relationship Management (CRM)- Contact Center Transformation including Digital Self-Service Artificial Intelligence (AI) and Machine Learning InitiativesFounding Man Member Steering Committee for Women in Technology Allies & Advocates

La Crosse, Wi, Us

Chief Information Technology Officer (CIO / CTO) at Kaplan Professional reporting to President / CEO, responsible for technology strategy and vision, infrastructure, security, IT PMO, business intelligence, software development, digital products, and delivery for online education company. Annually helped 600,000 students and 5,000 clients (including Fortune 500 companies) achieve their educational and career goals.- Developed a technology vision, lead complex platform build-out for new product lines leading to the most profitable business in company with low per customer and transaction costs.- Created cross-functional system consolidations and decommissioning project including requirements gathering, business analysis, improving feature functionality, UI/UX, data integrity, scalability, and platform stability, all while reducing costs.- Transformed staff and reduced headcount as a part of system consolidation.- Reduced information technology P&L budget by 40%, while business OI increased by 40%.- Launched industry-leading B2B Corporate eCommerce, Reporting, and Education Portal platform.- Launched industry-leading eLearning platform for courses, exam preparation, and regulatory learning.- Oversaw development of new B2C responsive web design eCommerce storefront/CMS platform, driving efficiency, and increasing organic traffic, and conversions. - Directed development of ERP platform with complex accounting, revenue recognition, taxation, ordering, shipping, invoicing, and regulatory rules capabilities requirements.- Created IT Security & Compliance team, which became recognized for the top Sarbanes-Oxley (SOX) audits and passed all financial service client audits.- Launched IT governance process and team.

La Crosse, Wisconsin, Us

Business division within Kaplan Professional Education, a market leader for CFA®, CAIA®, and FRM® financial exam prep.- Built technology team responsible for all systems, including eCommerce (schweser.com), SEO, and online learning for 30k yearly students.- Led conversion of Question Bank Software, improving annual speed-to-market delivery to customers by 5 months.- Launched first live webcasting to industry, created new revenue stream. - Established low-cost technology strategy for online content which contributed to annual OI above 35%.- Promoted to Director of Information Technology.

GMRA was a niche healthcare benefits company, which provided employers with discounts for cardiology, orthopedics, and oncology care. - Developed and maintained customer-facing website and mission critical application which housed customer information, invoices, and discounts.

Charlotte, North Carolina, Us

$1 billion provider of high-technology solutions to the global semiconductor industry.- Designed, developed, and maintained Internet, intranet (ElectronicMaterials.com), and extranet websites. As business technical lead, was responsible for working directly with executive team and functional leaders for requirements, online marketing plan, strategic copy writing, and SEO.- Designed enterprise workflow applications with Lotus Notes/Domino which improved communication and internal efficiency.- Selected as technology representative to Honeywell’s integration team for merger with GE.

Chandler, Arizona, Us

$400 million global leader for copper-clad laminates, the base materials for the printed circuit boards used in high technology electronic applications including computers and telecommunications.- Developed customer-facing website, working directly with senior management team.- Designed, programmed, and maintained company intranet.

Business analysis, web design, and web development for Ad Sense and Grand Crossing brand websites and B2B eCommerce portals.

Economic analysis, website maintenance, news writing, translation, and speech writing for foreign minister and president of Estonia. Compiled 1997 update for the European Council Questionnaire.

Bachelor Of Arts (Ba), Economics

Education record