Oliver Downer Email and Phone Number
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*** Driving business value via collaboration, alignment, and empowerment of teams to delivery customer-focused digital solutions. ***I am an innovative, collaborative, and inclusive leader with a strong focus on business acumen, customer obsession, strategy, and vision. I empower individuals and teams to think differently and create safe environments that foster engagement and high-value complex digital and technology solutions.I create trust by being a caring and accountable leader, while being able to at a high-level or hands-on when that understanding is needed. Additionally, I have been recognized as an entrepreneurial, customer-focused, people-centered, agile methodology evangelist, and change agent with an exceptional record of driving transformation and value.My experience includes:- Executive career marked by demonstrated ability to build peak-performing teams and achieve cross-functional business objectives while leading digital transformation. - Experienced Chief Information Officer (CIO) / Chief Technology Officer (CTO) and member of the executive team reporting to president/CEO, delivering technology, digital products, and SaaS platforms based on industry trends and business value. - 15+ years of digital product leadership focused on customer-facing digital products and experiences. - Variety of industry experience including professional education, B2B, B2C, retail, manufacturing, & healthcare during a 20+ year career. - Combined B2B, B2B2C, and B2C eCommerce expertise.- Driven high impact operating income (OI) and revenue growth through digital transformation.My digital transformation (front-end and back-end) highlights that have driven innovation, revenue growth, and operational efficiency improvements include:- eLearning revolution for finance and accounting certification industry.- eLearning revolution for securities, insurance, real estate training industry.- Sales optimization and migration to eCommerce/eProcurement.- Launch of Small Mid-sized Business (SMB) to retail model.- Global contact center centralization and cost transformation.- Launch of new retail sales function for pandemic.- Conversational AI consolidation.Potential roles:CIO, CDO, CTO, or CPO for start-ups, small, mid-sized, or divisions within larger companies.Director, VP, Head of Product Management, Portfolio Management, Transformation, Applications, or Software Engineering.High-level consulting or fractional CIO/CTO, focusing on leadership, product/portfolio management, vision and strategy, and transformation.
Gemini, Inc.
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Chief Information & Digital Officer (Cio & Cdo)Gemini, Inc. May 2023 - PresentCannon Falls, Minnesota, UsGemini is a wholesale manufacturer of solutions that identify, direct, and protect the world. For 60 years, Gemini has been an industry leader in producing made-to-order dimensional signage, plates, plaques, cast bronze monuments, industrial protective cases, and plastic parts. Gemini has production facilities throughout North America. Website: GeminiMade.comGemstar® Manufacturing is an engineering-based plastic design solutions provider with over 60 years of manufacturing experience and protective packaging expertise. Specialties: Robomold® robotic rotational molding, conventional rotational molding, injection molding, thermoforming, custom plastic parts, design solutions from start-to-finish, protective hard cases, OEM parts, in-house tooling, manufactured in the USA. Website: GemstarMFG.com
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Digital, Analytics, & Technology Director (Head Of It For B2B Division)Best Buy For Business & Education Feb 2015 - Feb 2023Richfield, Mn, Us*** Held Dual Roles @ Best Buy ***Technology team head (product management and engineering) for Best Buy's direct sales channel delivering products, solutions, and services for business and education customers. Focused on cross-functional transformation, digital strategy, roadmaps, B2B eCommerce, eProcurement portals, APIs, customer relationship management, websites, and business intelligence.Responsible for delivering system capabilities, application development and support, vendor identification, evaluation, and selection to staff project delivery roles that meet delivery standards across quality, throughput, and budgetary ROI goals. -
Digital, Analytics, & Technology Director (Product Management & Engineering)Best Buy Feb 2015 - Feb 2023Richfield, Minnesota, Us*** Held Dual Roles @ Best Buy ***Product Management & Engineering portfolio focus has included:- $1B+ B2B Business Unit- Conversational AI (Chatbot & IVR)- Virtual Sales- Contact CentersResponsible for the alignment of the enterprise technology strategy for the global Best Buy Omni-Channel Customer Experience function. Engage business, IT, and digital teams to develop technology roadmap and deliver technology solutions to meet Best Buy Contact Centers transformational strategies. Contact Center technology portfolio includes:- Contact Center Point-of-Sale (POS) System- Telephony and Chat Platforms- Case Management- Client Relationship Management (CRM)- Contact Center Transformation including Digital Self-Service Artificial Intelligence (AI) and Machine Learning InitiativesFounding Man Member Steering Committee for Women in Technology Allies & Advocates -
Chief Information Officer / Chief Technology Officer (Cio / Cto)Kaplan Professional Education Oct 2007 - Jan 2014La Crosse, Wi, UsChief Information Technology Officer (CIO / CTO) at Kaplan Professional reporting to President / CEO, responsible for technology strategy and vision, infrastructure, security, IT PMO, business intelligence, software development, digital products, and delivery for online education company. Annually helped 600,000 students and 5,000 clients (including Fortune 500 companies) achieve their educational and career goals.- Developed a technology vision, lead complex platform build-out for new product lines leading to the most profitable business in company with low per customer and transaction costs.- Created cross-functional system consolidations and decommissioning project including requirements gathering, business analysis, improving feature functionality, UI/UX, data integrity, scalability, and platform stability, all while reducing costs.- Transformed staff and reduced headcount as a part of system consolidation.- Reduced information technology P&L budget by 40%, while business OI increased by 40%.- Launched industry-leading B2B Corporate eCommerce, Reporting, and Education Portal platform.- Launched industry-leading eLearning platform for courses, exam preparation, and regulatory learning.- Oversaw development of new B2C responsive web design eCommerce storefront/CMS platform, driving efficiency, and increasing organic traffic, and conversions. - Directed development of ERP platform with complex accounting, revenue recognition, taxation, ordering, shipping, invoicing, and regulatory rules capabilities requirements.- Created IT Security & Compliance team, which became recognized for the top Sarbanes-Oxley (SOX) audits and passed all financial service client audits.- Launched IT governance process and team. -
Director Of Information Technology / Technology Manager (Division Head Of It)Kaplan Schweser Mar 2003 - Oct 2007La Crosse, Wisconsin, UsBusiness division within Kaplan Professional Education, a market leader for CFA®, CAIA®, and FRM® financial exam prep.- Built technology team responsible for all systems, including eCommerce (schweser.com), SEO, and online learning for 30k yearly students.- Led conversion of Question Bank Software, improving annual speed-to-market delivery to customers by 5 months.- Launched first live webcasting to industry, created new revenue stream. - Established low-cost technology strategy for online content which contributed to annual OI above 35%.- Promoted to Director of Information Technology. -
Web Development Manager - ConsultantGateway Medical Resource Alliance Mar 2002 - Jun 2005GMRA was a niche healthcare benefits company, which provided employers with discounts for cardiology, orthopedics, and oncology care. - Developed and maintained customer-facing website and mission critical application which housed customer information, invoices, and discounts.
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Web Development Manager - ConsultantHoneywell Jul 1998 - Feb 2003Charlotte, North Carolina, Us$1 billion provider of high-technology solutions to the global semiconductor industry.- Designed, developed, and maintained Internet, intranet (ElectronicMaterials.com), and extranet websites. As business technical lead, was responsible for working directly with executive team and functional leaders for requirements, online marketing plan, strategic copy writing, and SEO.- Designed enterprise workflow applications with Lotus Notes/Domino which improved communication and internal efficiency.- Selected as technology representative to Honeywell’s integration team for merger with GE. -
Web Development Manager / Webmaster - ConsultantIsola Group Jul 1998 - 2000Chandler, Arizona, Us$400 million global leader for copper-clad laminates, the base materials for the printed circuit boards used in high technology electronic applications including computers and telecommunications.- Developed customer-facing website, working directly with senior management team.- Designed, programmed, and maintained company intranet. -
It & Ebusiness Manager - ConsultantAd Sense Nov 1997 - Jun 1999Business analysis, web design, and web development for Ad Sense and Grand Crossing brand websites and B2B eCommerce portals.
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International InternshipMinistry Of Foreign Affairs Of Estonia Jan 1997 - Apr 1997Economic analysis, website maintenance, news writing, translation, and speech writing for foreign minister and president of Estonia. Compiled 1997 update for the European Council Questionnaire.
Oliver Downer Skills
Oliver Downer Education Details
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University Of Wisconsin-MadisonEconomics -
Roosevelt University
Frequently Asked Questions about Oliver Downer
What company does Oliver Downer work for?
Oliver Downer works for Gemini, Inc.
What is Oliver Downer's role at the current company?
Oliver Downer's current role is Transformational Digital, Product, & Technology Leader | Collaboration, Engagement, Mentorship, & Leadership | Customer-Oriented | Experienced CIO, CDO, & CTO.
What is Oliver Downer's email address?
Oliver Downer's email address is od****@****ter.net
What is Oliver Downer's direct phone number?
Oliver Downer's direct phone number is +160877*****
What schools did Oliver Downer attend?
Oliver Downer attended University Of Wisconsin-Madison, Roosevelt University.
What skills is Oliver Downer known for?
Oliver Downer has skills like Leadership, It Strategy, Management, E Commerce, Strategy, Web Development, Enterprise Software, It Management, Project Management, Cross Functional Team Leadership, Business Analysis, Business Development.
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