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@wellsfargo.com
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2 phones found area 704
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LinkedIn matched
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Oliver Glover is listed as Workforce Management Analyst at Baystate Health at Baystate Health, a company with 4055 employees, based in Mooresville, North Carolina, United States. AeroLeads shows a work email signal at wellsfargo.com, phone signal with area code 704, and a matched LinkedIn profile for Oliver Glover.
Oliver Glover previously worked as Workforce Management Analyst at Baystate Health and Capacity Planning Analyst (Workforce/WFM) at Maximus. Oliver Glover holds Master Of Arts - Ma, Human Services Counseling from Liberty University.
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AeroLeads found 2 current-domain work email signals for Oliver Glover. Compare company email patterns before reaching out.
Proven and experienced customer-service professional with diverse skills in multi-tasking, marketing, managing efficient workflows, and project management. Works effectively both independently and cooperatively. Maintains professionalism while adding value to an exceptional client service environment. Accomplished in discovering cost-reduction opportunities through efficiency solutions.Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets and proudly serves one in three U.S. households and more than 10% of all middle market companies and small businesses in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth and Investment Management.Specialties:*Performance Management*Employee Relations*Process Improvement*Training*Coaching
Listed skills include Coaching, Training, Employee Relations, Performance Management, and 14 others.
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Play a key role in executing Baystate Impact strategy to improve the patient experience. Perform intensive real-time monitoring of approved work schedules and the authority to make staffing adjustments required against inbound call volumes & offline scheduling requests is done throughout the day. Provide recommendations to leadership around staffing.
Work closely with Workforce Management (WFM) staff, contact center management and operations/project management to develop demand forecasts, analyze drivers of performance and develop capacity plans that meets project performance goals. Responsible for overseeing the effective use of reports, and developing and maintaining accurate call center and/or.
Primary duties include providing daily data analysis to determine staffing targets, call volume trends and develop long-term strategies. Present recommendations for long-range staffing and volume forecasting changes based on capacity modeling. Developing short-term forecasting models (90-days) through identifying past trends and formulas. Partnering with.
Perform complex data analysis to determine call volume trends and develop long-term strategies. Administer Call Center Workforce Management software. Perform updates to scheduling database through basic programming. Compile and mine data from a variety of business sources. Facilitate project work and lead moderate scope projects or part of an.
Responsible for managing a highly efficient team of 18 agents engaged in client support servicing by leveraging change management skills. Successfully resolve escalated customer issues and inquiries to upper level management, with exceptional customer orientation and the ability to balance the needs of clients, shareholders, and team members. Review.
Provided technical and developmental guidance to associates and researched and resolved client inquiries and complaints. Responded to written verbal inquiries with complete and accurate information to satisfy internal and external client concerns. Advised Team Leader on training and careeer development needs of associates. Provided coaching and feedback.
Assist customer via telephone by answering questions, resolving problems, and processing requests on CAP, IRA, and Brokerage products. Monitor telecaster boards for inbound call statistics and act accordingly to ensure proper phone coverage and adherence to service levels. Strict adherence to rules and regulations of the Patriot Act of 2001 and apply those.
Developed sales plan by prospecting and profiling potential clients. Developed financial plans for clients by asking probing questions to evaluate current life cycle needs and future investment goals. Presenta and implement suitable financial plan and consistently monitor performance while reevaluating the financial plan.
Collaborated and developed Active Directory (AD) Structure for implementation involving a 4,000 user, mixed client environment for Springs Industries. Documented the installation procedure for Oracle 8i Client for Springs Industries technical support team. Ensured interoperability of Active Directory Clients with legacy operating systems (Novell Directory.
Marketed home networking products to clients within Best Buy retail stores for Belkin Components, Inc. Educated prospective clients about home networking language and the features and benefits of the networking products. Utilized probing and open-ended questions to assess the needs and sophistication of prospective clients. Recommended appropriate home.
Quickly and accurately settled trades through the Depository Trust Company (DTC). Reconciled and balanced dividend and interest payments from common stock, corporate bonds, and municipal bonds based upon reports generated by contra-brokers and DTC. Served as point person and managed the settlement process of free deliveries on the DTC platform. Quickly and.
Other employees you can reach at baystatehealth.org. View company contacts for 4055 employees →
Sandy Pedro
Colleague at Baystate Health
Longmeadow, Massachusetts, United States, United States
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Donna Blanchard Pvlsi
Colleague at Baystate Health
Chicopee, Massachusetts, United States, United States
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Yulia Dizhur
Colleague at Baystate Health
Wilbraham, Massachusetts, United States, United States
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CO
Christine Ocasio
Colleague at Baystate Health
Springfield, Massachusetts, United States, United States
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JK
Judy Kuzdeba
Colleague at Baystate Health
South Deerfield, Massachusetts, United States, United States
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TL
Terry Lafrance
Colleague at Baystate Health
Chicopee, Massachusetts, United States, United States
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GR
Gloria Ramos
Colleague at Baystate Health
Springfield, Massachusetts, United States, United States
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RD
Raeylnn Defeo
Colleague at Baystate Health
Westfield, Massachusetts, United States, United States
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SS
Stacey Sweeney
Colleague at Baystate Health
Longmeadow, Massachusetts, United States, United States
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DC
Donna Cerez
Colleague at Baystate Health
Chicopee, Massachusetts, United States, United States
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Quick answers generated from the profile data available on this page.
Oliver Glover works for Baystate Health.
Oliver Glover is listed as Workforce Management Analyst at Baystate Health at Baystate Health.
AeroLeads has found 2 work email signals at @wellsfargo.com for Oliver Glover at Baystate Health.
AeroLeads has found 2 phone signal(s) with area code 704 for Oliver Glover at Baystate Health.
Oliver Glover is based in Mooresville, North Carolina, United States while working with Baystate Health.
Oliver Glover has worked for Baystate Health, Maximus, Wells Fargo, Wells Fargo Advisors, and Wachovia Securities.
Oliver Glover's colleagues at Baystate Health include Sandy Pedro, Donna Blanchard Pvlsi, Yulia Dizhur, Christine Ocasio, and Judy Kuzdeba.
You can use AeroLeads to view verified contact signals for Oliver Glover at Baystate Health, including work email, phone, and LinkedIn data when available.
Oliver Glover holds Master Of Arts - Ma, Human Services Counseling from Liberty University.
Oliver Glover is listed with skills including Coaching, Training, Employee Relations, Performance Management, Process Improvement, Outlook, Lotus Notes, and Customer Service.
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