Oliver G. Email & Phone Number

• Provide comprehensive case management for the Workforce Innovation and Opportunity Act (WIOA) Adult and Displaced worker target population• Assist in identifying barriers to obtaining employment and assist Adults and Dislocated workers in linking to needed services, to address these barriers• Conduct on-going follow-up with customers at specified intervals and create interpersonal relationships to better assist clients in there job searching efforts.• Document all customers’ encounters, complete and submit documentation as appropriate and maintains comprehensive case files.• Develop individual career plans with customers to establish a roadmap for achievement of educational and vocational objectives• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output• Maintain confidentiality and security of all data entered.

Coral Springs, Florida, United States

• Trained new hires on Front desk roles and responsibilities• Provided valuable support to team members by effectively engaging with upset customers, skillfully de-escalating tense situations, and adeptly identifying and implementing solutions to promptly resolve issues. • Scheduled classes, makeups, and events and organized instructor daily schedule.• Kept an organized up to date log of client and input new members and possible leadsinformation into systems call list.• Create charges and collecting payment for new enrollments.• Helping leadership reach daily and monthly quotas. • Greeted customers warmly, both over the phone and in person.