Oliver G. Email & Phone Number

• Provide comprehensive case management for the Workforce Innovation and Opportunity Act (WIOA) Adult and Displaced worker target population
• Assist in identifying barriers to obtaining employment and assist Adults and Dislocated workers in linking to needed services, to address these barriers
• Conduct on-going follow-up with customers at specified intervals and create interpersonal relationships to better assist clients in there job searching efforts.
• Document all customers’ encounters, complete and submit documentation as appropriate and maintains comprehensive case files.
• Develop individual career plans with customers to establish a roadmap for achievement of educational and vocational objectives
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output

Coral Springs, Florida, United States

• Trained new hires on Front desk roles and responsibilities
• Provided valuable support to team members by effectively engaging with upset customers, skillfully de-escalating tense situations, and adeptly identifying and implementing solutions to promptly resolve issues.
• Scheduled classes, makeups, and events and organized instructor daily schedule.
• Kept an organized up to date log of client and input new members and possible leadsinformation into systems call list.
• Create charges and collecting payment for new enrollments.
• Helping leadership reach daily and monthly quotas.