Oliver D. Gray Jr., Cltc Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa, Florida, United States

Tampa, Florida, United States

Providing financial services solutions to individuals, small business owners and families.

Selling season ticket packages to consumers and businesses.

Successfully negotiated a sponsorship between company and a local professional networking organization, improving brand recognition in an underrepresented customer demographic. Results: Significantly increased traffic and sales at two retail locations. Promotion - Promoted company recognition by teaming with marketing department to host events throughout the city and partnering with local radio station at annual sponsored public event. Results: Built brand recognition in major metropolitan market and consistently exceeded 100% of sales quota on a monthly and annual basis.Recruitment - Recruited and trained 30+ sales representatives. Results: Recognized as ultimate Verizon Wireless recruiter.Project Management - Served as training leader / coach for store personnel by tracking progress on a weekly basis. Results: A completely trained staff on100% of all policies and procedures, increasing sales. Project Planning - Planned competitive shopping project each month to compare customer service among competitors delegated which employees would shop competition. Results: Improved customer service 15% at store location based on Net Promoter Scores. Account Management - Helped manage business and employee accounts by setting up appointments with customers for private consultations to assess product and service needs. Results: Increased Customer satisfaction and company recognition for $300,000K+ operation. Vendor Relations - Consulted with Vendors to launch and aggressively promote 5 new products. Results: Built strong relationships, greatly improving brand recognition in marketplace. Negotiations - Achieved mutual agreement between company and 1200+ customers on service provided by collaborating with management to determine product pricing structure to close sales. Results: Significantly increased sales and customer satisfaction.

Provided customers with excellent cosmetic service. Maintained inventory of all commission-based products. Scheduled seasonal promotions for Department. Oversaw product presentation and placement. Marketed products to customers using written follow-up.

Coordinated and supervised activities of all customer service representatives. Managed service desk and copy center. Inspired a high degree of customer service awareness. Oversaw courteous and expedient check-out services. Supervised and promoted proper cash handling procedures. Maintained all front end operations and administration of payroll. Performed store opening and closing responsibilities. Monitored customer complaints and requests and provided timely resolution.

Florida Insurance License, Insurance

Activities and Societies: National Sales Network Of OrlandoEarned my Florida Insurance License

Bachelor Of Science, Public Administration

B.S. In Public Administration