My vision and role as Head of Key Account Management:Leadership over the department through the implementation of a consumer based mode of operation. Conducting the achievement of excellence and insight in order to surpass consumer expectations. Proactively leading the business’s strategic account planning processes and developing performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods.Leading the department in assessing, clarifying, and… Show more My vision and role as Head of Key Account Management:Leadership over the department through the implementation of a consumer based mode of operation. Conducting the achievement of excellence and insight in order to surpass consumer expectations. Proactively leading the business’s strategic account planning processes and developing performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods.Leading the department in assessing, clarifying, and validating consumer needs on a regular basis. Developing solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, quality, service, and resource management in order to meet key account performance objectives and the consumers’ expectations.Responsible for the achievement of the department’s assigned targets for profitable sales volume and achievement of the business’s overall objectives. Empowering the departmental vision and values and overseeing their adoption through the department, hence, forming the department’s working culture. Show less

WHO: We are pioneers in MICE market research, exploring new avenues to gain a full understanding of the MICE market. WHY: We believe that decisions made on the basis of MICE market research can only strengthen your business. Together with you, we are pioneers in the analysis and evaluation of information in the MICE markets.WHAT: We will produce user-friendly MICE reports for you and provide you with all the relevant MICE market data you need. Our solutions are unique, innovative… Show more WHO: We are pioneers in MICE market research, exploring new avenues to gain a full understanding of the MICE market. WHY: We believe that decisions made on the basis of MICE market research can only strengthen your business. Together with you, we are pioneers in the analysis and evaluation of information in the MICE markets.WHAT: We will produce user-friendly MICE reports for you and provide you with all the relevant MICE market data you need. Our solutions are unique, innovative, functional and target-oriented. Our products follow the principle “Keep it simple but always smart!”My tasks and visions as Director of Sales Operations:Direct reporting to the Managing Director and also closely working with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the organization.Development of structured, strategic approach of expansional plan in Europe Support, Mentoring and Coaching of the Sales Consultants in order to comply and accomplish the accorded targetsProcessing new sales leads and identifying prospect accounts in order to convert the business Managing direct correspondence with the Hotel and Business partnersMonitoring customer accounts with structured activities Providing data and reports to help the sales team (Forecasts and Analytics)Continuous Evolution and Development of new solutions & concepts for hotels to improve business intelligence and demand Keeping track of sales targets Managing the whole contract procedureActing as the counselor and contact person between the Business Development and the Business Intelligence teamComplaint Management and continuous maintenance of customer satisfactionAdministration of all activities in CRMOrganizing of Trainings and Consulting for hotels and business partnersAttendance of national and international Events, Congresses, Conventions, Fairs (FITUR, Best of Events, ITB, IMEX, Meeting & Incentive Summit Madrid, The Meeting Show, MICE Camp, WTM, IBTM) Show less

WHO: We are pioneers in MICE market research, exploring new avenues to gain a full understanding of the MICE market. WHY: We believe that decisions made on the basis of MICE market research can only strengthen your business. Together with you, we are pioneers in the analysis and evaluation of information in the MICE markets.WHAT: We will produce user-friendly MICE reports for you and provide you with all the relevant MICE market data you need. Our solutions are unique, innovative… Show more WHO: We are pioneers in MICE market research, exploring new avenues to gain a full understanding of the MICE market. WHY: We believe that decisions made on the basis of MICE market research can only strengthen your business. Together with you, we are pioneers in the analysis and evaluation of information in the MICE markets.WHAT: We will produce user-friendly MICE reports for you and provide you with all the relevant MICE market data you need. Our solutions are unique, innovative, functional and target-oriented. Our products follow the principle “Keep it simple but always smart!”My main tasks as Business Development Manager:Development of structured, strategic approach of expansional plan in Europe Support, Mentoring and Coaching of the Sales Consultants in order to comply and accomplish the accorded targetsProcessing new sales leads and identifying prospect accounts in order to convert the business Managing direct correspondence with the Hotel and Business partnersMonitoring customer accounts with structured activities Providing data and reports to help the sales team (Forecasts and Analytics)Continuous Evolution and Development of new solutions & concepts for hotels to improve business intelligence and demand Keeping track of sales targets Managing the whole contract procedureActing as the counselor and contact person between the Business Development and the Business Intelligence teamComplaint Management and continuous maintenance of customer satisfactionAdministration of all activities in CRMOrganizing of Trainings and Consulting for hotels and business partnersAttendance of national and international Events, Congresses, Conventions, Fairs (FITUR, Best of Events, ITB, IMEX, Meeting & Incentive Summit Madrid, The Meeting Show, MICE Camp, WTM, IBTM) Show less

The Hilton Dusseldorf has 375 rooms, with 21 meeting rooms and a total capacity of over 2.400 m², making this stunning property to one of the largest conference hotels in the city.Responsible leadership in respect to the brand standards, revenue optimizations, cost control, guest and employee satisfaction, with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.Stabilize the newly formed team to… Show more The Hilton Dusseldorf has 375 rooms, with 21 meeting rooms and a total capacity of over 2.400 m², making this stunning property to one of the largest conference hotels in the city.Responsible leadership in respect to the brand standards, revenue optimizations, cost control, guest and employee satisfaction, with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.Stabilize the newly formed team to settle into the new roles and set direction to achieve budget goalsCreate development plans and opportunities for the Sales Team.Negotiate with air crews to maintain stable base business.Manage the departments Corporate-, MICE, Leisure- and Convention-Sales, Marketing & Communications and Event Services. Build and maintain connections with business partners, councils and international chambers of commerce and embassies.Attendance of quarterly meetings with the Dusseldorf Marketing tourism board.Revise pricing and strategy for leisure business.Grow market share, RevPAR and rooms profitability by revising the existing business mix and focusing on business with increased profit margin.Attendance of international and national conventions (ITB, IMEX, IBTM).Budget and Forecast preparation with direct reporting to the General Manager Show less

Responsible for the Sales, revenue and all involved reservation activities for the Hilton hotels in North-Rhine Westphalia in order to achieve the goals and targets of the respective hotels:Hilton Cologne (296 rooms)Hilton Bonn (252 rooms)Hilton Dusseldorf (375 rooms)Conducting constant and close contact to project management teams in order to boost and strengthen especially the corporate segments for the hotels. Additionally, implemented a global optimize cooperation and… Show more Responsible for the Sales, revenue and all involved reservation activities for the Hilton hotels in North-Rhine Westphalia in order to achieve the goals and targets of the respective hotels:Hilton Cologne (296 rooms)Hilton Bonn (252 rooms)Hilton Dusseldorf (375 rooms)Conducting constant and close contact to project management teams in order to boost and strengthen especially the corporate segments for the hotels. Additionally, implemented a global optimize cooperation and synergies with all Hilton branded hotels in order to generate a cross selling whenever possible. Show less

Responsible for the reservation process with strong revenue background in order to support the demand and the targets of the hotels´performance. Additionally, overlooking the local sales business in order to maintain the awareness for the hotel and verify new sales leads and opportunities.

Working closely with Fidelio, Fidelio Sales & Catering, OnQ, MICROS, Delphi, IDeaS, Hotel Booking tools, STR Global, Travelclick. Responsible for the reservation process with strong revenue background in order to support the demand and the targets of the hotels´performance. Team Coach for the department reservations and member of the Quality of Excellence team to ensure high standards in guest satisfaction.Activities:-Active Yield - Revenue Manager introducing the new appointed… Show more Working closely with Fidelio, Fidelio Sales & Catering, OnQ, MICROS, Delphi, IDeaS, Hotel Booking tools, STR Global, Travelclick. Responsible for the reservation process with strong revenue background in order to support the demand and the targets of the hotels´performance. Team Coach for the department reservations and member of the Quality of Excellence team to ensure high standards in guest satisfaction.Activities:-Active Yield - Revenue Manager introducing the new appointed Yield Manager at the Hilton Bonn (January 2006) -Support of the Cluster Reservations team and the Cluster Yield Manager for the three Hilton hotels in Vienna (May 2004) Show less