- Drawing accurate floor plans and elevations from Matterport Scan Data.- Producing existing lighting scematics including suspending ceiling layouts.- Producing existing M&E layouts including socket, data and telephone locations. - Designing and producing proposed floor plans and elevations for planning submission.- Utilising Revit for the above tasks.- Exporting Revit plans into AutoCAD format.

🚀 CrossCover - Led QA efforts for a safety-critical Med-tech SaaS web app servicing the NHS. The app employed DevOps principles to create "Clinical Pathways" for medical knowledge sharing. Designed to triage, diagnose, treat, and manage patients.🤖 Test Automation Expertise - Spearheaded the implementation of Playwright, creating automated testing suites (Smoke, Load, End-to-End, Component, Accessibility, and User Acceptance). Developed a CI/CD integrated Smoke testing suite running daily against the development environment to identify potential regressions.📑 Comprehensive Testing Framework - Established a library of 350+ manual test cases with test steps and statistics tracking. Regularly maintained and reviewed the library to ensure relevance and accuracy. Translated critical manual test cases into automated scripts for efficiency.🔄 Agile Testing Processes - Translated product owner and end-user interactions into user stories and acceptance criteria. Led agile ceremonies with SCRUM, constructed sprints in Jira, and assessed testing results. Documented bugs, provided in-depth documentation for developers, and identified root causes.🏗️ Standardised Testing Processes - Designed and implemented a standardised testing process business-wide. This included Technical Documentation, Ticketing Processes, Peer Reviewing Processes, and Testing Workflows.🕵️‍♂️ Exploratory Testing - Conducted exploratory testing on in-development features to identify bugs early and suggest functional or UI improvements.👥 Team Leadership - Owned the QA function for the business, acted as the main point of contact for quality assurance-related queries, and participated in the interview process for new QA team members.🌐 Compliance and Standards - Utilised an E-QMS to establish verification and validation requirements. Familiar with testing ISO Standards and Class 1 Medical Device Standards.Site: https://www.crosscover.co.uk/

🛡️ Focus Claims - Tested FOCUS Claims, a bespoke motor and house insurance claims logging system with API communication between supplier systems and government databases.💻 My 1st Central - Conducted comprehensive testing of My 1st Central, a SaaS web application serving as a customer portal and payment system for motor and house insurance policies. Ensured functionalities for claims reporting, policy changes, and online payments were thoroughly tested.📋 Test Library Development - Assessed business requirements, developed manual test libraries for features in development, and executed these libraries upon completion for both FOCUS Claims and My 1st Central.🔄 Regression Testing - Participated in monthly regression test library executions to ensure ongoing system integrity for the insurance systems.💼 SQL Proficiency - Utilised SQL databases, executing queries to manipulate and view data for testing purposes in the context of both FOCUS Claims and My 1st Central.🤖 Automated Test Data Creation - Implemented automated test data creation using Selenium IDE, optimising test execution speed for both systems.🗣️ Stakeholder Communication - Engaged in daily stand-up meetings with stakeholders and development staff, fostering active communication and collaboration for both projects.📅 Deadline Adherence - Ensured test runs adhered to defined deadlines for deliverables, applying SCRUM methods and using planning poker to establish estimates for both systems.👩‍🏫 Training and Support - Trained QA staff and served as a point of contact for support, contributing to team knowledge and efficiency across insurance projects.Site: https://www.1stcentralinsurance.com/

📑 Procedure Manual Optimisation - Reviewed and updated internal procedure manuals, collaborating with managerial staff and department leads to establish up-to-date business processes. Ensured information accuracy and relevance.📊 Data Analysis for Improvement - Identified improvement opportunities through data analysis, pinpointing trends and areas of potential financial leakage. Reported findings to management, contributing to informed decision-making.👩‍🏫 Training and Best Practices - Conducted training sessions for customer-facing staff, establishing best practices and providing insights from the quality function to enhance service excellence.📞 Call Analysis and Intervention - Conducted frequent call analysis on frontline and complaints department staff. Implemented intervention and corrective measures in response to undesirable customer experiences, contributing to service improvement.📈 Development Plans - Created comprehensive development plans for team leaders in various departments, focusing on enhancing service quality and fostering professional growth.🔄 Calibration Meetings - Participated in monthly interdepartmental calibration meetings, ensuring auditing consistency across the business and promoting a standardised approach to quality assurance.

🔍 Claim Ownership and Management - Took ownership of customer claims from the first call to file closure, managing repair and mobility aspects. Provided flexibility to customers while ensuring adherence to policy coverage at every decision point.📁 Workload Management - Effectively managed personal workload, responding to and taking appropriate action on files under supervision or that of colleagues when necessary.📞 Customer Advice and Referral - Provided accurate and appropriate advice to customers, referring them to suitable suppliers within and outside a controlled network for seamless service delivery.🚗 Vehicle Management - Arranged collection of customer vehicles following incidents, utilising recovery agents, and communicated relevant information back to customers.🕵️ Fraud Detection - Identified potential fraudulent claims using effective questioning techniques. Collaborated with the Fraud department to ensure prompt resolution of concerns.🤝 Customer Relationship Management - Constructed and maintained customer relationships, serving as a friendly and open point of contact for any queries.🤝 Mentorship and Assistance - Provided direct assistance to newer colleagues dealing with new or existing claims, serving as a point of call for guidance.💼 Total Loss Determination - Determined total loss vehicles post-accident, valued and issued payments up to £15,000 directly to customers on day one.🚗 Hire Vehicle Management - Scheduled and managed hire vehicles for customers, making informed decisions on vehicle suitability and duration.💬 Third-Party Engagement - Contacted non-liable third-party customers to convert them into a controlled repair and hire network, reducing claim costs.💰 Cost Negotiation - Negotiated with third-party representatives on credit hire and cost of damage to minimise claim costs.🛠️ Complaint Resolution - Reviewed and resolved customer complaints promptly, addressing raised issues and ensuring customer satisfaction.