Oliver Morgan Email & Phone Number

Surrey, England, United Kingdom

Kingswood, England, United Kingdom

Running a busy Despatch department, I’m in charge of leading a team of drivers and warehouse operatives to ensure that all deliveries and collections are fulfilled be they domestic or international. Dealing with customs processes for temporary and permanent exports and ensuring that the logistics needs of both the Hire and Sales departments are met daily is my top daily priority. Liaising with stakeholders across multiple levels, we ensure that short notice and challenging contracts are always completed to a high standard, ensuring the best possible customer service at all times.

Surrey, England, United Kingdom

• Hired to digitise bookkeeping processes, executed customs procedures and reorganised filing as well as invoicing workflows. • Sourced customs agents for cross boarder removals and engage with clients on daily basis to procure necessary documentation and information. • Liaised with customs clearance agents to ensure all transported goods pass each custom checks procedure.

London, United Kingdom

Placed and finalised bulk yearly group business in accordance with client request with key partners such as Accor, IHG and Marriott Bonvoy as well as boutique partners for specialised offerings. Managed wholesale group reservations for Paris, Northern & Central Germany, Norway, Denmark, Sweden, Finland, and Iceland during beginning of COVID 19 crisis in industry. Worked concurrently with popular commercial markets and complex areas such as Paris, Frankfurt, Oslo, Tromsø (Northern Lights) and the Fjords & Köln (Christmas Market). Negotiated space and tariffs with contracted and non-contracted partners in effective and strategic manner. ● Identified and resolved issues independently as well as with teamwork. ● Successfully dealt with unexpected and last-minute requests and emergencies in a timely fashion with a keen focus on removing chances of financial impact on company. ● Adhered to stringent work deadlines within highly competitive and high traffic market. ● Built and strengthened professional relationships with partners, suppliers, teams and stakeholders.

Hertfordshire, England, United Kingdom

• Gathered, processed, examined, and utilised complex data to identify customer requirements and address customer concerns/enquiries. • Fostered relationships with customers and expanded knowledge of travel products by staying abreast of trends in travel industry. • Booked travel flights and hotel rooms while maintaining financial records. • Recommended suitable travel options that best suite customers’ requirements. • Provided useful travel material such as guides, maps, and programs to customers.

Boksburg

• Appointed as Loans Consultant and earned promotion to Loans Manager and subsequently General Manager within four years with accountability of resources allocation, growth/financial estimations, and issue resolution. • Supervised and led team of 8 members while recruiting, building, and mentoring teams. • Built and nurtured professional relationships with customers and teams. • Deployed and managed various CRM systems.

- Managing a team of loan consultants- Giving final approval on all items either purchased or loaned against- Cross checking all deals and verifying cash up- Dealing with customer complaints and rectification

- Evaluation of loans - Customer service- Risk assessment - Executing sales, purchases and pawns