Jeb Oliver, Msw, Lcsw Email & Phone Number

La Grande, Or, Us

Main duties are to recommend, develop and implement business polices, procedures and program priorities in the area of information technology related to DHS programs and the integrated ONE system. • Subject Matter Expert of impacts within DHS program areas, staff work load, computer systems, Department Clients and Provider community in order to determine the appropriate actions required to service Oregonians through integrated ONE. Primary focus on design and implementation strategies that facilitate the changes in the most efficient and beneficial way for Oregonians and staff to determine eligibility and issue benefits. Interpret changes to new policies and procedures and develop processes, identify data gaps and potential risks while taking into account a large number of variables that could affect long term success of DHS programs. While developing solutions and process approaches in collaboration with community partners, advocates, field staff and OHA, often with stakeholders have conflicting views and objectives. Responsible for monitoring progress and managing the scope of various projects to meet goals within resources and fixed time lines. • Responsible for managing the coordination and implementation of DHS programs and initiatives that are associated with programs currently within the integrated ONE system. Participated and represents DHS field staff and leadership in the design, development, and implementation sessions, leading sessions with workers on a regular basis, developing and providing input into implementation plans. Responsible for reviewing the business process flow development cycle (detailed requirements, development, testing, implementation and ongoing maintenance) for programmatic changes to integrated ONE. The position requires overseeing and approving systems results and implementation.

Salem, Oregon

• INTERPRETING POLICIES AND REVIEWS: Responsible for interpreting policies, procedures, and state and federal rules for the State or Oregon’s Pre-Admission Screening and Resident Review (PASRR) Level II program for individuals identified with indicators of developmental or intellectual disabilities (IDD). Conduct level II evaluations, screenings, determinations, and field reviews for individuals identified through the PASRR Process. Evaluate and approve PASRR Categorical stays for respite and emergency stays for consumers with IDD. • PROVIDE TECHNICAL ASSISTANCE: Provide technical assistance to policy staff related to operational aspects of PASRR Level II screenings and reviews. Coordinate and recommend changes to PASRR Level II policies and procedures to policy staff and management. Update and maintain operational manuals for performing PASRR level II screenings. Provide operational and program analysis and recommendations to Management, Policy, DD, APD and AAA filed staff concerning utilization of PASRR level II screening and compliance policies. • AGENCY AND COMMUNITY COORDINATION: Coordinate with local CDDP, APD/AAA, OHA/ Mental health providers, case managers and/or transition coordinators concerning evaluation and determinations. • DATA MANAGEMENT: Maintain metrics and reporting systems related to determinations for program and operational analysis by management and for statewide utilization reviews.

La Grande , Or

CASE MANAGEMENT: Conduct initial and ongoing assessment interviews with clients to secure social, medical, financial, and personal data for determining Title XIX, SNAP, PMDDT, OHP, and service eligibility. Quickly and efficiently process more than 20 intakes per month and maintaining a caseload of 70 or more per month. BUILDING COMMUNITY PARTNERS: Cooperate, communicate, and promote good working relationships with community partners and providers such as Social Security, Area Agencies on Aging, the Department of Veteran Affairs, as well as local service providers such as Adult Foster Home providers, Nursing facilities, Residential care facilities, and Assisted living facilities in order to improve service delivery.CLIENT SUPPORT: Counsel 70 or more clients (monthly) regarding Title XIX, SNAP, PMDDT, OHP resources and availability of other community resources; attend and participate in relocation and transition meetings in support of client needs. Key AccomplishmentLead worker on local nursing home closure under the Quality and Efficiency Incentive Program with 37 % of the nursing home population transitioning to community-based care. Duties included being the contact person between DHS, Empress, Center for Human Development, and the State long-term care Ombudsmen. Worked to develop the most appropriate and least restrictive placement for residents of the nursing facility.

La Grande, Oregon

RECEPTION: Provided the initial contact with the public by acting as receptionist for the branch office. Provided telephone reception for the branch office by directing calls to appropriate employees with the branch. Acted as screener for applicants applying for any of the programs offered by community Human Services. Responsible for providing rules, Policies, procedures, and programs in order to secure compliance and explain requirements. CASE WORK SUPPORT: Build and pend cases and send notices of pending status or incomplete information on behalf of caseworkers, and send canned denial for no shows. Determine eligibility for expedited SNAP cases to meet specific emergent needs of clients

Portland, Oregon Area

VOUCHER AUDIT / CERTIFICATION: Review veterans’ school bills and travel vouchers, assuring validity and accuracy of information and amounts, processing 20-30 per week. Flag returned items and return to case managers for resolution. Interpret laws, rules and regulations related to voucher audits. Work with Support Services Division (SSD) to conduct quarterly audits for school bill, travel voucher and Chapter 31 reimbursements for entire SSD. Utilize Microsoft Excel and other software to audit Vocational Rehabilitation and Employment (VR&E) receipts and invoices. Manage filing for school bills and travel vouchers; track large volume of school bill returns and log into a spreadsheet. Also track monthly and quarterly trends in school bill returns.KEY ACCOMPLISHMENT+ Co-created and presented report on school bill auditing system, policy and procedures and recommendations to improve system to Portland Veterans Benefits Administration regional office director and assistant director. Recommendations impacted entire school bill approval process for Portland regional office and veterans of Oregon.

WRITER: Researched and wrote stories for this weekly student newspaper on 20-person team. Pitched story ideas on local law enforcement and state government, as well as opinion pieces and features. Gathered information from primary and secondary sources; arranged and conducted interviews. Researched, analyzed and verified relevant data, quotes and facts. Investigated news tips and developed story ideas. Provided input on layout, production, publication scope and vision. Determined story emphasis, length and format, prioritizing and organizing materials appropriately. Drafted stories, ensuring use of clear and concise language. Reviewed and edited copy, refining content, grammar, punctuation and format. Coordinated with photographers to arrange for supporting shots for stories. Ensured all deadlines were met.

TUTOR: Provided individual and group tutoring and instruction in range of subjects, such as history and psychology. As subject matter expert, answered myriad questions about various class topics, communicating information and assistance tailored to each individual student based on various adult learning styles. Provided additional help on understanding topics, how to read and use a textbook properly to get the most information and how to source and write bibliographies for papers. Helped students edit papers and assignments for content and accurate information. Trained students to give group presentations, including instruction on speaking and using PowerPoint. Helped students create time management plans. Organized and ran study groups for test preparation.

TRAINER / STAFF SUPERVISION: Trained classes of up to 30 infantry soldiers in firearms courses and military funeral honors. Delivered curriculum and tracked student performance. Also, supervised fire team of up to five soldiers. Evaluated performance and prepared quarterly reviews; provided discipline, counseling and mentoring.FUNERAL PROTOCOL: Served as funeral honor solider, directing up to four soldiers in managing and coordinating military funerals. Determined staff abilities and required staff resources; assigned tasks and responsibilities for each solider and ensured completion. Worked with families and funeral directors to plan and schedule events, ensuring respect and dignity for the deceased soldier. COMMUNICATIONS: Managed communications equipment for command of 100-150 solider company. Answered phone inquiries and provided customer service for company’s front office. Maintained proficiency in military communications equipment, including CINGAR radio. Also, developed and maintained community relations, serving as representative at recruitment events.KEY ACCOMPLISHMENTS+ Received Oregon Commendation Medal for initiative and leadership during successful rescue of Derek Mamoyac, a climber who was injured on Mt. Adams, 10/2008. Organized self-sustained search party, maintaining regular communications with incident commander and utilizing military training. + Awarded Army Reserve Component Achievement Medal for three years of excellent service.

Master Of Social Work - Msw

Bachelor'S Degree, Political Science

Activities and Societies: Phi Delta Theta

Associate'S Of Science,Associate'S Of Arts, Associate'S Of General Studies, History,Liberal Arts, Journlism, Social Sciences

Activities and Societies: Co founder, Vice president and treasurer of Veterans club at LBCC. Writer at school paper. selected for peace.

High School Diploma

Activities and Societies: Student Representative, Student leadership, President of historical War gaming Club, Member of GSA and Knitting.