Oliver Harvey Email and Phone Number
Oliver Harvey work email
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Oliver Harvey personal email
I started my career in customer service cultivating an empathy for customers while satisfying a need to analyze things and solve problems. I'm an Enterprise Project Management Specialist with a zeal for a great customer experience. Throughout my career, I've partnered with customers by establishing relationships with them and understanding their business. We work together to create a plan that meets their needs. Enterprise PMO and Project Management Specialist with 20+ years’ experience in leading teams and managing projects. Experienced professional skilled in multiple project management methodologies including but not limited to Waterfall, Agile and Iterative. As part of my continuing education I've taken several training courses for Project and Program Management and am working towards Scrum Master and PMP certifications. Specialties:• Program Management• Project Management• Scrum master• Business and System Analysis• Integration • Security • Customer Experience• Business Process Improvement • Vendor Management• Contract/SOW Management Technologies:• Microsoft Office Suite (Microsoft Outlook, Word, Excel, PowerPoint, Access, Project, Visio, InfoPath, OneNote)• Microsoft SharePoint• Microsoft Teams
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Senior Enterprise Project ManagerUniversity Of Michigan Health-SparrowPerry, Mi, Us
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Senior Enterprise Project ManagerSparrow Health System Jan 2022 - PresentLansing, Mi, UsHealthcare, Strategy Development and Execution, Business Transformation, Program, Project and Portfolio Management, Business Planning, Service Line Planning, Training• Established an Enterprise Project Management Office in the Hospital System transforming how strategic projects are managed throughout the Hospital System• As Program Manager, spearheaded the creation of a Plastics Program bringing new capabilities to the local community • Expanded Plastic Surgery capabilities in the Community Hospital filling a critical gap in patient care while partnering with Revenue Cycle to avoid a $140k loss• Streamlined the provider change process eliminating gaps and delays when onboarding providers by 100%• Implemented Enterprise Business Planning for the service lines across a network of 7 hospitals and 150+ sites of care identifying over $100M in growth and savings opportunities -
Business Relationship ManagerThe Doctors Company Jan 2019 - Jan 2022Napa, Ca, UsHealthcare, Insurance, Project Management, Program Management, Business Relationship Management, Scrum master, Training, Strategic Planning and Communication, Manage Vendors, eLearning • Designed and implemented an Enterprise Project Management Office transforming how projects are managed• Partnered with Legal and IT Infrastructure to reconcile vendor invoices/contracts which resulted in reducing Telecom expenses by almost $1 million over the 3-year contract• As Program Manager, successfully directed the Five9 Call Center transformation project saving $400,000 in contract costs and thousands in annual usage costs.• Partnered with the Business, IT, and an external supplier on a multi-year, multi-million-dollar Core Claims System replacement project and delivered on time and according to budget.• Consulted with Senior leadership on Core System Replacement scope and prioritization to bring costs in line with expected program costs resulting in a 55% reduction.• As Program Manager, launched the Patient Safety Core Replacement Project to modernize the company’s Patient Safety department. -
Project ManagerThe Doctors Company 2018 - Jan 2019Napa, Ca, Us• Introduced key enhancements to company's flagship application improving productivity by 15-20% and reduced application load times by an average of 75% across all environments.• Optimized the CRM Search Interface resulting in a 30% increase in performance, productivity, and usability. • Spearheaded the push to transform the company’s training activities by rolling out an eLearning platform.• Collaborated with the Business and external supplier on the delivery of a new eBilling System for the Claims department with a projected savings of $10M annually.
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Integration Program LeadAic 2016 - 2018Minneapolis, Mn, UsHealthcare, Medicaid Compliance, State Government, Project/Program/PortfolioManagement, Project Management Office• Created 34 business processes improving operational efficiencies by 65% in the PMO and with its partners• Executed implementation of 6 quarterly releases averaging 60,000 hours, $7.5 million budgets, and 64 requests• Produced metrics and KPIs reducing the number of issues by 80%• Slashed process related activities by 85% by creating standards and templates for processes• Spearheaded security process improvement reducing timeframes to complete and risks• Collaborated with Security office and business users on 18+ security agreements• Coordinated CMS Audit with a team of 75+ individuals -
Project Manager/Senior Business AnalystAic 2015 - 2018Minneapolis, Mn, Us• Reduced costs to taxpayers by 50% on multi-million dollar enterprise content management project rollout• Spearheaded implementation of Disaster Recovery system drastically reducing risks associated to red card applications• Renegotiated Statement of Work and Contract freezing further cost and timeline increases
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Senior Project ManagerXo Communications Jan 2003 - Jan 2015Herndon, Va, UsCustomer Experience, Project/Program/Portfolio ManagementRecognized as Subject Matter Expert (SME) and for excellent troubleshooting skils for all systems/applications that were supported• Spearheaded the transition of the Customer Experience Team from Waterfall to Agile Scrum framework, responsible for all systems and interfaces that impacted employees and external customers.· Shaped the IT business strategy and vision of the customer web portal re-design by collaborating with all IT waterfall and scrum teams and Marketing to establish a product roadmap for change.· Executed the re-design and implementation of a responsive customer web portal resulting in an 85% decrease in load times and significant usability improvements through usability testing.· Developed business and technical solutions for complex enterprise projects for both internal departments and external customers.
Oliver Harvey Skills
Oliver Harvey Education Details
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Northwood UniversityComputer Science -
Spring Arbor UniversityFamily Life Education
Frequently Asked Questions about Oliver Harvey
What company does Oliver Harvey work for?
Oliver Harvey works for University Of Michigan Health-Sparrow
What is Oliver Harvey's role at the current company?
Oliver Harvey's current role is Senior Enterprise Project Manager.
What is Oliver Harvey's email address?
Oliver Harvey's email address is oharvey@xo.com
What schools did Oliver Harvey attend?
Oliver Harvey attended Northwood University, Spring Arbor University.
What skills is Oliver Harvey known for?
Oliver Harvey has skills like Telecommunications, Business Analysis, Sdlc, Vendor Management, Requirements Analysis, Agile Methodologies, Integration, Visio, Project Management, Business Requirements, Cloud Computing, Program Management.
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