Oliver Joyner Email & Phone Number

Technical Lead for Help Desk that provides service to 6000 in house users, vendors and contract personnel. Handle deployment and maintenance of all help desk PC’s and related equipment. Maintain and administer Call center software. Act as liaison between Helpdesk and IT development staff in order to train HD agents to support ever changing application and system issues. Act as escalation point for help desk issues. Provide personal support for VIPs, physicians and company executives. Network Administrator, Network printing administrator, team leader for PointSec PC/Laptop security encryption project. Participant in Novell to Microsoft network migration project. Manage intranet issues, application specific issues and manage assignments to 3rd level support resources either in-house or vendor.

Performed all duties of Salvage vessel captain as well as customer service liaison, equipment manager, PC, network, telecommunications and radio communications operation and support. Coordinated and performed commercial salvage efforts for all sorts of marine interests. Acted as liaison between company and State and Federal Agencies

Managed Marina with 131 wet slips, fuel facilities, retail store and restaurant. Was in charge of day to day management of Staff, supplies, maintenance, inventory and customer service. Acted as liaison between company and State and Federal Agencies. Reported directly to company stockholders.