Oliver Kersley Email & Phone Number

Denver

Oildex provides a complete, broad B2B automation offering for oil and gas companies. Services include: digital and scanned invoice processing (SpendworksTM and OpenInvoiceTM), owner relations web portals (Owner Relations ConnectTM), royalty check stub detail and reporting (CDEX), joint interest bill processing (JIB), crude oil data exchange (CODE), gas plant document exchange (GPEX), production and sales volume reporting, and much more. Oildex is a privately held company backed by Accel-KKR and is headquartered in Denver, Colorado with offices in Houston, TX and Calgary, Canada. For a full view of Oildex offerings visit www.oildex.com

Denver, Co

As Director of Customer Care I am responsible for the strategic planning and execution of all Customer Care operations. Core duties include the management and leadership of processes for the continuous improvement of the customer experience. My tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. My success is measured on the organizations ability to provide high quality service’s while setting and meeting internal and external SLA's, improving response efficiencies, the effective use of resources, the adoption of new proven technologies to increase productivity, and the creation of cross function metrics to measure performance.

Denver

Directly manage a high performance Denver based sales team. I am a firm believer in leading by example and maintaining a motivating, productive, enjoyable work environment, while delivering consistant results and reinforcing the company values and expectations.. As a manager I take great pride in the development and coaching of the sales team, as well as succession planning for their growth within the company. Some key responsibilities of this position include sales/pipeline management, forecasting to upper management, territory reviews, sales coaching, quota setting, managing client relationships, and the design and execution sales plays to overcome obstacles and gaps in the sales process.

Denver, Colorado

Client relationship management, forecasting, major account selling, reporting and data manipulation. Develop training/best practices for reps in conjunction with Team Lead. Directly manage top revenue accounts within the client portfolio.

I manage a large portfolio of high revenue accounts and am responsible for negotiating contracts with new and existing cliental.

Responsible for renewing contracts with existing customers and driving sales to closure within a specific time frame.

Worked as an inside sales representative and customer care specialist at the Protandim headquarters in Denver.

Guitar Studies And Music Theory

General Studies

Business Administration And Management, General