Oliver Kolevski Email & Phone Number

The customer service department manager has complete front-end department operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store, serving 1500 - 2500 customers daily and ringing over $2M in sales revenues monthly. This is done in compliance with the department of defense operational procedures and federal government regulations. The front-end manager is financially responsible for store cash funds, safeguarding and maintaining accurate financial data. Equally important for this position is possessing effective communication skills. It is essential being highly effective in solving operational problems, providing 100% customer satisfaction, identifying cash funds discrepancies, computer system issues, solving customer complaints and processing special orders at the same time. The front end manager must have highest level of integrity and attention to detail ability to be able to adhere to both store operational policies and current state and federal regulations. The front end manager is responsible for selecting, hiring, training and scheduling total of 29 customer service department employees. He provides effective training to staff in the areas of customer service, operational goals and procedures, government financial regulations, product knowledge, inventory control, cash control, and extensive POS training. The customer service department manager also handles store level loss prevention and loss recovery and reports directly to the store administrator.

Listed skills include Sales Management, Sales Operations, New Business Development, Operations Management, and 20 others.

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  Univerzitet 'Sv. Kliment Ohridski' Vo Bitola

  Business Administration / Hotel Management