Oliver L. Email & Phone Number

• Define business requirements and work closely with stakeholders to refine business processes.• Engage stakeholders through design thinking framework and collaborative studies to reduce gaps and improve areas of efficiency.• Manage both internal and external stakeholders and suppliers to ensure project requirements are met and delivered in a timely manner.• Create data models and support business decisions through collective data.• Designed and developed citizen-centric applications for both web and mobile platforms.• Deliver interactive and integrated digital solutions for system applications.• Led design thinking workshops with senior stakeholders and Singapore Customs checkpoint transformation team and identify opportunities to leverage on technologies for improved business processes and workflow.• Integrated applications with cloud infrastructure and DevOps CICD.• Coordinated and support WOG digital services initiatives such as Singpass, Corppass, WOGAA, FormSG and implemented them within the agency.• Participated in Tech Hackathons and developed prototypes using Microsoft Power Apps.Other involvements include FormSG Agency Professional, WOGAA champion, Engineering Business User Groups (EBUG) Committee in reviewing WOG IM policies and guidelines for applications. Manpower Cluster Town Council organizing events for the IT Division.Key projects include Customs Traveller Portal Mobile and Web Development, Self-Service Integrated Payment Kiosk, Singapore Customs Digital Transformation, WOG Digital Services Initiatives, Human Resource and Course Management Systems, Ask Jamie Chatbot and Voice, Data Migration and Compliance IT Systems.

• Managed web integrated projects for multiple clients, led delivery from campaign microsites, Content Management System (CMS) upgrade to E-commerce platforms and application portals.• Recommended website improvements that solve business and user needs based on user experience (UX) best practices.• Organized internal and external teams to ensure project requirements are properly met.• Prepared project schedules, budget estimates and resource plans.• Liaised and chaired stakeholders meetings to ensure requirements are well defined.• Monitored project milestones and provided status and risk reports to clients of all levels.• Involved in pitch presentation to clients.Key clients include NTUC Income, Ministry of Transport (MOT) and Parkway.

• Managed full web development projects for multiple clients, led delivery of website revamps, web application platforms and microsites.• Facilitated with diverse teams to deliver solutions. Ranging from UX, design, development, service desk and infrastructure teams.• Prepared documentations and reports which include design conceptualisation, requirement specifications, project schedules, UAT cases, user manuals.• Conducted CMS user training and system testing for up to 20 people.• Designed decks and presented web business solutions to clients including C-levels.Key clients and projects include Defence Science and Technology Agency (DSTA), Content Web Platform (CWP), Government Commercial Cloud (GCC), Public Service Commission (PSC), Department of Statistics (DOS) and Health Science Authority (HSA).

Bachelor Of Business (Marketing), Marketing

Activities and Societies: RMIT Student Council • Managed all lockers in SIM-RMIT and handled the administrative rental locker records.

Diploma In Information Technology

Activities and Societies: Floorball (2008), Gaming IG (2008 - 2009), Cypher Club (2009 - 2011)