Oliver L. Legaspi Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

- Hakkasan Group Concierge's first point of contact for all questions and assistance - Keeps resources and tools updated with pertinent and current information - Deliver and organize any new policies and procedures in a clear manner which may include daily pre-shift or small group meetings - Responsible for keeping the team on task and accountable for their daily duties- Consistently review and monitor the agents work to find opportunities for coaching and training- Creatively implement ideas to support positive team morale while motivating team to reach sales goals- Utilize sales techniques to upsell guest to company’s portfolio of nightclubs, restaurants, hotels, etc. and develop a custom itinerary for each guest- Assist with ensuring revenue is being accurately tracked and reported - Build rapport with guests with positive, informative interactions and by anticipating guest needs to keep them coming back to the venues- Problem solve effectively while maintaining sincerity in difficult situations.- Proactively assist management in immediately responding to any discrepancies or issues- Use customer relationship management systems to accurately organize tasks, assign leads and develop guest profiles - Prioritize incoming requests to ensure higher tier guests are taken care of first- Follow all existing standard operating procedures in place and adhere immediately to all new policies that are added to the department- Knowledgeable of corporate office functions and departments inclusive of the Concierge team’s attendance, policies, and procedures. - Maintain knowledge of Hakkasan venues and amenities to accurately answer any questions- Interact with hosts, managers, and shared services to oversee company’s strategic plan and brand is being carried through consistently.- Maintain privacy and confidentiality on any sensitive guest or employee issues, departmental information and guest information

Las Vegas, Nevada Area

- Answer all forms of digital communication including, but not limited to, email, social media, and live chat- Use proper verbiage, spelling, and grammar on every communication- Develop new forms of strategic written communication to develop guest relationships and increase overall sales- Ability to reach and attain set sales goals- Identify best practices for sales, service, and information by identifying patterns and effectiveness- Up-sell and cross-sell to other Hakkasan Group venues through written communication strategies- Answer inbound phone calls and make outbound phone calls when necessary- Create new methods of creating and retaining loyal guests by building a rapport with guests through positive, informative interactions and by anticipating guest needs- Work as a team to maintain seamless communication with guests, innovate new ideas, solve existing and new challenges, and develop more efficient practices- Problem solve effectively while maintaining sincerity in difficult situations- Be proactive and alert management immediately with any discrepancies or issues- Maintain privacy and confidentiality on any sensitive guest issues, departmental information and guest information including contact and credit card numbers- Prioritize high volume of daily requests to ensure higher tier guests are taken care of first- Ask detailed questions to minimize volume of complaints by resolving issues independently- Utilize sales techniques to upsell guest to company’s portfolio of nightclubs, restaurants, hotels, etc. and develop a custom itinerary for each guest- Be a team player and work well with colleagues to assist with special projects and additional tasks- Develop and maintain relationships with specialty vendors to provide extended services to highest tier clients- Interact with hosts, managers, and shared services to oversee company’s strategic plan and brand is being carried through consistently

Las Vegas, Nevada Area

-Reaching out to VIP Guests prior to arrival.-Efficient check-in & check-out; Anticipating VIP Guest's needs.-Providing complete knowledge of hotel features.-Creating Iteneraries for guests ; Restaurant Reservations, Show tickets, Spa appointments, Transportation Services, Amenities, Golf, Tours, Attractions, Weddings inquiries, Nightclub access, Floral arrangements, and many more.-Answering multi-line phone calls and assisting with guest's inquiries.-Maintaining Concierge code of ethics.-Maintaining positive guest relations by resolving complaints and ensuring guest satisfaction. -Member of SNHCA- Southern Nevada Hotel Concierge Association.

Las Vegas, Nevada Area

-Providing memorable first impression with guest's arrival check-in.-Providing long lasting closing impression with guest's departure check-out.-Making sure to accommodate and anticipate guest needs with satisfaction.-Organization and ensuring safety of the hotel lobby.-Greeting and welcoming every guest, providing knowledgeable information to guest's inquiries, directing guest to their preferred destination.

Las Vegas, Nevada Area

-Employ high-energy and high-standard store operation. -Provide excellent customer service and exceed customer expectations, assuring guest's satisfaction.-Operates and strictly follows proper procedures of cash handling.-Assists General manager in various administrative responsibilities such as paper works, data entry, ordering, inventory, casino-comps.-Ensuring of facility's cleanliness and sanitary satisfactory.

Hospitality Administration/Management

Education record