Oliver Leidecker Email & Phone Number

San Giljan, Malta

Gibraltar

HVC / VIP DACH

Hannover, Niedersachsen, Deutschland

Project Management and Medical Services

Frankfurt, Hessen, Deutschland

I deliberately wanted to take a kind of break from my previous activities. I became a flight attendant, later a purser - exclusively on long-haul flights. After a few months, the company approached me and asked me if I would take on an additional task based on my qualifications: process optimisation and the definition of KPIs. So I was in the air part-time and otherwise in the office with the aim of optimising processes.

Spain & Germany

Gibraltar

- Responsible for VIP- and High Value (Premier) Customers from Germany, Austria, Switzerland and Liechtenstein. - Development of Marketing- and Sales-Strategies (Country-specific and Product-specific)- Management of Affiliates Programs and Partners, Hospitality, - Marketing through all channels (Telephone, Online, Social Media, Banner, Search Engine Adverts etc.), - Newsletter/Emails, Definition of Templates and Working Procedures, Promotion and Customer Bonus Schemes.-… Show more - Responsible for VIP- and High Value (Premier) Customers from Germany, Austria, Switzerland and Liechtenstein. - Development of Marketing- and Sales-Strategies (Country-specific and Product-specific)- Management of Affiliates Programs and Partners, Hospitality, - Marketing through all channels (Telephone, Online, Social Media, Banner, Search Engine Adverts etc.), - Newsletter/Emails, Definition of Templates and Working Procedures, Promotion and Customer Bonus Schemes.- Coverage of all segments: Bingo, Sports, Poker and Casino- Reporting, Measuring, Evaluation and Review of Sales Activities and User Experiences. - Website Content Management and reasonable translation into German with its specific marketing requirements (A-Degree in German). - Social Media Content Management: Facebook, Twitter, Blogs etc. - Significant increase of the general turnover, number of customers and ARPU Show less

Mainz (Germany) And Palma De Mallorca (Spain)

Strategic consultingDefinition of Business (Development) Strategies incl. Marketing and Sales overall channels and marketsImplementation of Customer Retention ProgramsManagement of Customer Service Units (Inbound & Outbound) and further departments Definition of skill requirements, working procedures and staff planningRealisation of appraisals Training and Personal Development Customer Life Cycle ManagementDevelopment and Implementation of Marketing Campaigns… Show more Strategic consultingDefinition of Business (Development) Strategies incl. Marketing and Sales overall channels and marketsImplementation of Customer Retention ProgramsManagement of Customer Service Units (Inbound & Outbound) and further departments Definition of skill requirements, working procedures and staff planningRealisation of appraisals Training and Personal Development Customer Life Cycle ManagementDevelopment and Implementation of Marketing Campaigns overall channels (B2C / B2B)Definition, improvement and control of KPIBenchmarkingAnalysis of existing business processes and definition of target processes Financial Planning and Controlling, Reconciliation of planned and actual statusCalculation and planning of ROI / Break-even Management of projects: People, Time, Budget and Resources Interface for Stakeholders, Executive Boards, Customers and Employees Show less

Mainz Und Umgebung, Deutschland

Statutory Authority – at the beginning responsible for managing the Customer Service Department and the associated areas IT, Facility, HR and TrainingLater on extended responsibilities with the target to implement a strategic customer life cycle program and consistent Marketing- and Sales Strategy Conversion and evaluation of the Marketing Activities: Advertisement (Print, TV, Online), Affiliate Partners (e. g. football clubs, shops, pubs), Telephone Marketing (cold and warm… Show more Statutory Authority – at the beginning responsible for managing the Customer Service Department and the associated areas IT, Facility, HR and TrainingLater on extended responsibilities with the target to implement a strategic customer life cycle program and consistent Marketing- and Sales Strategy Conversion and evaluation of the Marketing Activities: Advertisement (Print, TV, Online), Affiliate Partners (e. g. football clubs, shops, pubs), Telephone Marketing (cold and warm calls/emails), POS-Support (Displays, Brochures, Special Offers and Commission Models)Significant profit-increase (General and customer-related) Show less

Management of an outsourced department of a Federal Authority, 71 FTE