Oliver Lundquist Email & Phone Number

Copenhagen, Dk

Ballerup Kommune, Region Hovedstaden, Danmark

København, Hovedstaden, Danmark

(Privatsikring is the bank assurance division of Alm Brand Group)- Co-responsible for securing an agreement with one of the largest banks in Denmark, which ended up officially joining the bank alliance at the end of 2022 and thus increasing the total number from 31 to 32 strategic bank partnerships in the bank alliance. The new collaboration is projected to be among the largest collaborations in the banking alliance, measured by portfolio.- Established an internal outbound setup… Show more (Privatsikring is the bank assurance division of Alm Brand Group)- Co-responsible for securing an agreement with one of the largest banks in Denmark, which ended up officially joining the bank alliance at the end of 2022 and thus increasing the total number from 31 to 32 strategic bank partnerships in the bank alliance. The new collaboration is projected to be among the largest collaborations in the banking alliance, measured by portfolio.- Established an internal outbound setup from the bottom, which allowed the possibility of contacting existing customer proactively and reactively. The setup allowed for proactively upsell on existing customers and also prevent customer churn. Show less

København, Hovedstaden, Danmark

The role consisted of developing the 31 existing bank assurance partnerships both commercially and the partnerships as a whole. My primary area of responsibility was for some of our largest partners measured by portfolio, which accounted for around 80% of the total portfolio in the bank alliance. My primary focus was to develop and implement new strategic projects that would benefit all the partnerships in the bank alliance.Highlights:- Portfolio Growth from around 800m DKK to… Show more The role consisted of developing the 31 existing bank assurance partnerships both commercially and the partnerships as a whole. My primary area of responsibility was for some of our largest partners measured by portfolio, which accounted for around 80% of the total portfolio in the bank alliance. My primary focus was to develop and implement new strategic projects that would benefit all the partnerships in the bank alliance.Highlights:- Portfolio Growth from around 800m DKK to 1b DKK in first year of employment. The growth in general was driven by one of the new partnerships in 2021 and really positive portfolio growth within the existing partners.- Implementation of a new way of looking at customer churn that divides the churn causes into industry-specific mechanisms. This insight helps to set realistic goals and plan customer churn-reducing activities from an informed basis. Show less

Ballerup, Hovedstaden, Danmark

Product Owner - Digital Communication Tryg B2C Denmark

Ballerup, Region Hovedstaden, Danmark

• Product Owner - New meeting booking application:The role consisted of building and implementing a new multi million (DKK) meeting booking application in Tryg Private Denmark which supports up to 50% of Tryg's annual B2C sales in Tryg Private Denmark. The solution covers direct customers, self service solutions and strategic partners. The meeting booking application have +400 internal users and +800 external users.• Business Developer - CRM:The roles consist of the following… Show more • Product Owner - New meeting booking application:The role consisted of building and implementing a new multi million (DKK) meeting booking application in Tryg Private Denmark which supports up to 50% of Tryg's annual B2C sales in Tryg Private Denmark. The solution covers direct customers, self service solutions and strategic partners. The meeting booking application have +400 internal users and +800 external users.• Business Developer - CRM:The roles consist of the following elements: Manage external outsourcing partners in the areas of telemarketing and data services. Write and maintain contracts Optimize and develop processes to maximize sales and lead performance - Mainly through meeting booking. Optimize data extraction methods in the area of lead generation. Support our partner managers in our partner distribution channel with contract negotiation, growth wihtin existing agreements and prepare business cases on growth potential in contract negotiations through third party collaborations. Business advising and business development for both internally and externally call centers for increased performance within key KPI’s. Prepare business cases for the board of directors in Tryg Private Denmark. Show less

Københavnsområdet, Danmark

• Team ManagerThe role consisted of leading an inbound customer service team of 16 FTEs in the TDC Fiber department.• Quality BoosterThe role consisted of improvement and development wihtin existing processes.• Sales coach and system educatorThe role consisted of training new employees in systems and processes, as well training them in sales techniques.• Customer AgentThe role consisted of handeling inbound B2C customers with remedying their problems… Show more • Team ManagerThe role consisted of leading an inbound customer service team of 16 FTEs in the TDC Fiber department.• Quality BoosterThe role consisted of improvement and development wihtin existing processes.• Sales coach and system educatorThe role consisted of training new employees in systems and processes, as well training them in sales techniques.• Customer AgentThe role consisted of handeling inbound B2C customers with remedying their problems, up-selling products and creating good customer experiences. The products consisted of mobile, broadband and TV subscriptions. Show less

Hd, 2. Del - International Business (Hd Ib)

Hd, 1. Del (Hd)

A1

Gymnasieeksamen, Engelsk (A), Spansk (A) Og Psykologi (B)