Oliver Pelling-Matthews Email & Phone Number

Norwich, England, United Kingdom

As a Technical Expert, I resolve problems across a majority of Apple devices and software platforms, from initial troubleshooting to performing repairs on devices when necessary.

Norwich, England, United Kingdom

In this role, I troubleshot and solved issues for customers across most Apple devices. This involved highly refined customer service skills, taking ownership of the entire customer journey through triage, troubleshooting and issue resolution – not just mending devices, but mending customer relationships along the way. I regularly utilised my deep knowledge.

Norwich, England, United Kingdom

By pairing customers with the right Apple products for their needs, I helped people to unlock their creativity and achieve their goals, make the most of their passions, and learn and grow as individuals. This involved providing consistently excellent customer service, introducing people to iPhone, Mac, iPad, Apple Watch, Apple TV, accessories and services.

Huntingdon, Cambridgeshire, United Kingdom

For most of my time at Wyevale, I held the role of Administration Manager at the Huntingdon store, one of the largest in the company. I worked to support retail operations within the store through a variety of back-of-house responsibilities. These mainly included cash management, store-level personnel support, invoice handling and payroll. In this role, I.

Huntingdon, Cambridgeshire, United Kingdom

For a period of six months, I held the position of Customer Experience Manager alongside my main role as Administration Manager, effectively handling two full-time managerial positions simultaneously. I also took on the management of an additional team of 16 direct reports, including two Team Leaders. Here I worked hard to ensure that the front-of-house.

Huntingdon, Cambridgeshire, United Kingdom

I started working for Wyevale Garden Centres as a team leader in the front-of-house department. In this role, I supervised a team of 14 staff members during the day-to-day operations of the store, including assisting with team scheduling. My primary responsibilities were ensuring a smooth and positive customer journey, dealing expertly with any issues that.

Bsc, Computing Science

Activities and Societies: CompSci Society, Pride Society, Vegan SocietyI am currently a student at the University of East Anglia.

Access To Higher Education, Computer Science, Pass

Activities and Societies: Course Student Representative for Access to ScienceI returned to education in 2017 (after working for 3 years at.