Oliver Bray Email & Phone Number

Leeds, England, United Kingdom

Huddersfield, England, United Kingdom

• Working autonomously in organising the work load for the day, ensuring that the most important tasks are prioritised and completed to a high standard.• Upselling the use of network garages and mobile repairers, keeping within company SLA's and delivering the best for our clients whilst also driving company profits. • Exceeding KPI's through effective prioritisation and consistent work ethic. • Possessing a friendly nature that aided my success in reaching targets when cold… Show more • Working autonomously in organising the work load for the day, ensuring that the most important tasks are prioritised and completed to a high standard.• Upselling the use of network garages and mobile repairers, keeping within company SLA's and delivering the best for our clients whilst also driving company profits. • Exceeding KPI's through effective prioritisation and consistent work ethic. • Possessing a friendly nature that aided my success in reaching targets when cold calling.• Consistently scoring highly for targets on monthly productivity and quality reviews, including personal recognition from management. • Building a strong rapport with clients across the automotive industry including engineers, insurers and garages.• Versed with an excellent working knowledge of the insurance procedure by personally managing claims from beginning to end.• Delivered a strong customer experience, with a focus on customer satisfaction, engaging customers through telephone and written correspondence. • Developing a strong and polite phone etiquette, whilst handling complaints with a clear and clam head, which I appointed during more sensitive calls.• Followed strict procedure regarding GDPR, to prevent security breaches. • Manging a client specific email inbox, for the companies largest client, ensuring that all quires were responded to in a timely manner. Proactively reducing the amount of calls. • Devised incentives within the team to boost moral and productivity, encouraging healthy competition ensuring monthly team targets were met and bonuses achieved. Show less