Customer Program Manager/Business Development Veritiv/International Austin, Texas 08/2013 – Present • Led efforts to establish new business in Mexico Region that resulted in annual revenue of 6MM dollars for our largest client, Dell.• Led efforts to identify and on-board/audit new supply chain in Mexico Region to support Dell.• Successfully managed and launched the first packaging solution in the enterprise space Veritiv on the Dell account.• Supported efforts to get Veritiv attached to clients SRM (Supplier Relationship Management) list. This is a strategic alignment with our largest client to help them achieve long-term strategic goal. Only thirteen suppliers out of three-hundred are offered an opportunity to join this initiative.• Responsible for global pricing strategy for global AIO Desktop business for Dell.• Successfully trained and developed new PM for Dell account to manage programs and handle configuration management.• Successful global launch of sixteen Desktop AIO programs which required Foam and Molded Pulp designs simultaneously to accommodate largest clients design to leverage strategy.• Worked with the design team to challenge our current DFM tolerances for molded pulp solutions to increase pallet count without compromising protection.• Responsible for leading programs that resulted in over $2.0 million dollars of material and freight savings for Dell.

• Managed a global organization of engineers located in Austin, Hungary, and Malaysia.• Responsible for managing global cost reduction projects resulting in over $4.2 million dollars in savings over a four-year period.• Responsible for strategic planning for global team in the areas of capital investments, career development, expansion of services.• Budget responsibility for domestic and global teams included In-house Design and Testing labs.• Developed, implemented, and executed on a recruiting strategy, including the launch of new R&D and Manufacturing facility in Malaysia.• Responsible for strategic planning of the team's activities to meet Corporate environmental goals. • Extensive background in supplier assessment audits and on-boarding activities.

• Defined all design and testing criterion based on customer input, including considerations of testing standards, shipping and storage environments, vibration and G-force shock requirements.• Provided consulting services to various companies regarding failure analysis and dimension weight projects.• Knowledgeable of various packaging materials and processes, including corrugated design, Thermoforming, blow molding, honeycomb, labels, and molded pulp.• Worked with Executive Team members to help grow Compadre’s third-party ISTA testing services from under $1k for 2007 to over $50K in 2008.• Lead technical support for the transition of North American packaging design services from a global cell phone manufacturer to Compadre.

• Maintained and supported customer accounts; researched potential customers for newly developed products and provided customer inputs on new designs to the Marketing team.• Developed technical proposals for new design concepts by working with multiple departments within Staktek, including Design Engineering, Manufacturing, Marketing and Quality.• Established relationship with a major memory manufacturer that led to a $250,000 licensing agreement.• Served as Staktek point of contact for all Return Material Authorization requests.• Served as sales representative for all Development CORE teams.• Coordinated sales reps’ activities in Israel and Asian markets.• Led redesign efforts for automated ink marking process, improvements were implemented by the machine manufacturer.• Lead auditor for initial ISO certification of new manufacturing facility in Reynosa, Mexico.• Represented Process Engineering department in cross-functional teams for NPI projects.• Trainer for company-wide “Logic Tree” problem solving methodologies.

Issued 7 design patents for new packaging developed for use with proprietary dispensing systems. Creative and customer packaging was part of a corporate strategy to “lock out” competitive products from customer sites.• Patents Issued: US D464,570S; US D448,289 S; 6,463,611; 6,196,522; D425,965; 6,059,147; D424,167;• Organized and coordinated UN, ISTA and ASTM testing and created new testing methods applicable to each. Responsible for troubleshooting existing packaging materials and processes and investigated cost–saving alternatives. Supported BU with conversion from multi-wall fiber bags to HDPE bags which resulted in a $25K reduction in packaging material cost per year;• Represented Packaging Department in many cross-functional teams for design, development and implementation which included participating in a beta-test of new packaging SAP specification database system. Tasked with authoring the closure-torque section of the internal procedure manual.

Responsible for domestic and global transport of hazardous chemical materials in a regulatory-controlled environment and was accountable for the coordination of packaging specifications and UN Testing for company’s seven domestic plants. • Revolutionized domestic shipment of organic peroxides by designing 5-gallon, tight head pail compatible with returnable crate system. Initiative allowed the company to create a closed-loop packaging system between facilities. • Served as company representative to Chemical Packaging Committee (CPC) in the Institute of Packaging Professionals (IOPP). Involved heavily in experiments to move steel drum industry from DOT specification to UN performance testing. Adoption of UN performance testing lead to a cost reduction of over $200K per year;• Served as department ISO-9000 coordinator and internal ISO auditor.