Empowering a culture of safety, security, and compliance in all aspect of edge site activities Leading and managing a team of high-performing individual contributors and their ongoing talent development Managing and overseeing edge site programs; operations, site services, logistics, and deployment Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels Analyzing production operations and initiate corrective actions to ensure operational stability Initiate and establish quality standards for the teams and manage those initiatives through to completion Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success.

Project implementation manager for remote IT, POP (Point-of-presence), peering sites, Azure Express Route sites.• APAC E2E project management for the above new service offerings• Review and approval of CAPEX budgets, spend, vendor resourcing models, and reconciliation of same for new builds.• 60% of time on project workflow management and innovation• 40% on actual tasks/physical activity coordination with remote technicians and local sites

Ensure service uptime for Microsoft leased Data Center(s) in APAC is maintained to the highest standards and faults are dealt in a timely manner. Act as technical lead for all IT queries and issues relating to site logistics, deployments and break fix activities. Ensure leased facility landlords, service providers, partner support teams fulfill contract requirements with Microsoft Operations. • Implement and oversee security and compliance policies• Prioritize IT tasks and projects within the Data Center(s)• Perform routine industry audits • Supervise and quality control of ongoing IT maintenance support for all service lines to pre-defined SLAs.• Review and approval of OPEX and CAPEX budgets, spend, vendor resourcing models, and reconciliation of same.

Ensure service uptime for Microsoft leased Data Center(s) in APAC is maintained to the highest standards and faults are dealt in a timely manner. Act as technical lead for all IT queries and issues relating to site logistics, deployments and break fix activities. Ensure leased facility landlords, service providers, partner support teams fulfill contract requirements with Microsoft Operations.

Remotely perform all the logical portions of tasks such as facilities, asset management, hardware, software, network troubleshooting, server imaging, configuration and decommissions within established SLAs. Providing detailed technical instructions for physical work to Hands and Eyes Team.• Providing extensive customer and vendor interaction through business level English in written and telephone conversations, verbal and interpersonal skills as well as exceptional technical capabilities in high stress data center environment• 30% of time on project workflow management• 70% on actual tasks/physical activity coordination with local sites such as remote work dispatch, site communication, tracking/inventory system updates, ticket diaries etc. • Good analytical/troubleshooting skills• Self-starter that is able to perform tasks with minimal supervision in team environment• Read SKUs and handle rack elevation documents as well as review power consumption for racks• In-depth experience troubleshooting on Dell/HP servers and server components such as motherboards, array controllers, network cards, processors, memory, SATA and SCSI hard disk drives• Performing network connectivity including TCP/IP (and subnet calculations)• Experience with Altiris or related server imaging solution applications• Experience in ticket management software• Excellent customer support skills

Remotely perform all the logical portions of tasks such as facilities, asset management, hardware, software, network troubleshooting, server imaging, configuration and decommissions within established SLAs. Providing detailed technical instructions for physical work to Hands and Eyes Team.

Providing Site Services to one of Top 40 Fortune 500 2014 companies, IT datacenter in Singapore as a vendor(CBRE)); 24x7x365 real-time production environment• Evaluate and execute deployment projectso Deployment of HP Proliant G8 serverso Physical deployment of network devices including Cisco, Juniper, Arista, Citrixo Cabling of servers and network devices in datacentre enviroment• Manage ITIL ticketing system and ensure tickets meet various SLA requirements• Perform troubleshooting issues including server, networking and cabling related issues• Manage team during shift on various projects and work assignments

• IT Helpdesk, Support and Security • Maintain Windows Active Directory and File Access Systemo User accounts and access rights management control• Network Maintenanceo Maintaining of firewall and networking appliances• Email Migration from Google to Office365• Adviser for IT support(remote access) and new IT implementations for Shanghai Office• Hardware and Software inventory documentation and updates• Liaison with IT Vendors for new IT system requirements• Prepare Annual IT Budgets

• Project - IT services migrationo Migration of email server to cloud-based email services (Microsoft BPOS)o Migration of file servers o Migration of archival server• Project - Office migration(Physical)o Plan proposal of migration and presentation to company directorso Liaison with contractors, vendors and teleco on physical network, hardware requisition and internet requirementso Execute smoke test with sufficient remedy time(did not utilize) before actual move o Liaison with HR and movers closely on timelines• IT maintenanceo Maintaining wired and wireless networko Maintaining of firewall sercuity policies• Managing monthly subscription-based email system for company (BPOS)• IT helpdesk and support