Oliver Patton Email & Phone Number

London, Gb

London, United Kingdom

Canary Wharf

Dedicated conduct supervisor in department that covers the UK's largest retail banking groups. Liaising, with the Bank of England, HM Treasury, PRA and numerous internal stakeholders.Assessing risks the firm poses to the FCA's statutory objectives, specifically consumer protection, posed by the it's business model and strategy. Leading on and supporting our supervisory work in relation to the Group and the wider Retail Division, particularly savings, current accounts and mortgages. Proactively engaging (and challenging) firm senior management externally and undertaking 'deep dives' into priority areas.Producing Executive level committee papers to brief senior management and suggest FCA positions and prioritisation.Recent projects include: Senior Managers Regime; Ring Fencing; Conduct Culture and Governance; Digital Banking; Transformation; Remuneration and strategy analysis and prioritisation.

Canary Wharf

- Promoted from Grade 1 to Grade 2 within the first 6 months of employment and to Grade 3 in September 2011.- Adjudicated on complaints, weighing up both sides and resolving them fairly and in a timely manner- Lead role in training, mentoring and providing technical guidance and mentoring to other adjudicators.- Responsible for developing and conveying changes in technical guidance and new approaches to casework- Strong working knowledge of ICOBS and FCA DISP Rules

Master Of Science (Msc), Regulation

Certificate, Dispute Resolution

Bachelor Of Science (Bsc), Business/Economics 2:1