Japanese Architectural and Industrial hardware manufacturer

Technology Support ServicesResponsible for the sale of maintenance and support services for hardware and software in the territory assigned. More specifically, the Sales Specialist must: - Achieve / Exceed their revenue targets; - Track income and build action plans required to develop their territory and improve sales; - Act as "Opportunity Owner" (OO) and successfully lead sales opportunities to term; - Have an active participation in responses to Global Request For Proposal (RFPs) as a TSS Sales Specialist;- Prepare and actively participate in weekly reviews of complex sales opportunities (Weekly Deal Review ); - Learn and leverage the CRM tools required to perform in his role; - Participate in the Cadence Process and manage its sales forecast file;- Work with the extended IBM team (Client Advocate - Account Managers – Technical staff in other business units) towards the achievement of financial results; - Build / maintain effective business relationships with customers; - Ensure a high level of satisfaction among its customers;

Ensuring a competitive advantage through early engagement with clients while negotiating best value and Mitigating risk for the corporation. Responsible for the acquisition of goods and services needed to meet customer requirements and solutions.• Procuring goods and services for Third party Software Licenses and Maintenance • Supporting significant Strategic Outsourcing Customer accounts• Managing a significant contract spend portfolio (Tools used as Salesforce.com, SAP ERP)• Negotiating complex contracts consistent with client requirements • Communicating and negotiating with internal clients and suppliers • Presenting to Senior Executives for suppliers, clients and Procurement • Driving cost out of the business • Analyzing changing client/market conditions • Evaluate and manage vendor performance and drive continuous improvement and corrective actions programs• Drive collaboration, process standardization, and knowledge management across the sourcing lifecycle• Educating and advising clients and suppliers on strategies

Solely responsible for managing an 8 million dollar / month portfolio of small, medium and large customer accounts. Served as the point of contact between IBM and 20-30 corporate accounts daily; such as Cisco, Safeway, Boeing, to address potential invoicing issues at the source, enabling me to project potential issues that could arise in the future, and correct said issues before they occur. Provided exceptional relationship management skills, resulting in the receipt of numerous awards such as the IBM ‘Thanks Award’, for the ability to manage and stabilize previously volatile accounts, and the ‘Hero Award’ for sustaining strong credibility within the IBM team.Performed complex operational and technical accounting research in order to analyze critical accounts, resulting in a more optimal level of delinquency. Responsible for the training of new employees, and served as an advisor during employee transition within the Accounts Receivable department, in order to monitor employee progression and retention. Filled a multi-purpose roll, as the liaison between multiple departments, which previously operated in silos, creating a more effective and streamlined work environment, resulting in significant improvements in IBM’s internal dispute resolution process.Maintained client relationships by supporting the A/R fulfillment process, taking ownership of an A/R problem resolution, collecting open receivables, reconciliation of complex billing issues, accurately handling processing/transaction requirements, applying effective research & negotiation techniques, promoting client satisfaction & sales productivity.Foundational competency focused, creating awareness of the core IBM values to all employees via staff presentations during team meetings. This allowed me to encourage employees engagement, increase team building, and maintain a strong workforce who was educated and aligned with the company’s vision.

Assigned to the IGF team from Phoenix Arizona, representing the South western territory.Part of the IBM support team awarded by Cisco as Supplier of the Year 2013.

Assigned to the Services team.

Assigned to the EBHS/IMS Team.

Assigned to the Letter Program team.

Led transactional team of 8 employees, and exceeded company expectations by creating a stimulating and rewarding team environment, through weekly meetings and employee feedback Provided recommendations to clients regarding the current and future state of their Insurance and Financial requirements.

Responsible for finalizing and closing large corporate accounts such as Cirque du Soleil and Hydro Quebec. Responsible for quality assurance with regards to large money transfers between Canadian Financial Institutions; such as RBC, TD, BNC, BMO and CIBCProvided reporting & financial services to large corporate clientsExtensive experience with accounting software such as FUTURE and FIMAT in order to ensure company accounts were balanced and accurateIn charge of pricing for VMD (Valeurs Mobilieres Desjardins) portfolios, FRA (Forward Rate Agreements) and SWAP (Foreign exchange rates, Interest Rates, Fix/Variable rates) and other international trade procedures.

In charge of international development and market research for South America (Mexico) & Asia (China).

Overview of Marketing, Sales & Accounting department activities.