Oliver Perez Email & Phone Number

Greater Seattle Area

I am a Digital Photographer and individual contributor for commercial and editorial images for Dreamstime.com. I create, edit and retouch stock images using the latest Adobe tools. My images go through a photo editor for review and I maintain a high acceptance rating for images I upload to my portfolio. I photograph a wide variety of subjects from street photography, editorial photo journalism, portraits, landscapes, isolated objects, photo-manipulation, concepts, flash photography, night photography, food, etc.

Seattle, Washington

1208 Notheast 64Th Street, Wa 98115

• Contract OSP Engineer I, working with the GPON workgroup managing vendor BIDS, Loop Electronic LEEPS and PUNS for Greenfield New MDU, SFU and Garden Style Developments. • Enter Single Source Vendor Bids as well as competitive BIDS into Fireworks and Bidmaster.• During BID process I work to request Capital Approval ID’s from Capital Planning to make sure that Fireworks jobs are funded as well as track the awarding of BIDS to construction vendors.• Create Loop Electronics PUNs through NDS and work with AMC workgroup to make sure they process the PUN into LFACS or Omnivue.• Create Loop Electronic Dynamic and Static LEEPS for MDU, SFU Greenfield Developments using NBIE working with various GPON Engineers and Planners to ensure fiber facilities are placed in the field and facilities are inventoried and processed correctly. • Track projects in Fireworks and WFMT while working with various workgroups such as FEPS, LARG, Structure Load and construction to ensure “Ready for Service” dates are met for each GPON development.• Maintain records and track projects in GPON Database and spreadsheets.• Create Ad Hoc Reporting as necessary to track GPON projects.• Prior to working with the GPON workgroup I supported the Joint Poles group working independently supporting engineering request to process work orders to remove and replace old, aging and damaged facilities.• Track Work Orders from initial request, Engineer design of Job Print, permits and the route Job to construction. Close job in the tracking system once complete. • Utilize systems and excel spreadsheets to track, collect and analyze project tickets.• Create weekly reports on annual goals and productivity.• Resource for engineers that have questions regarding facilities location, specific invoice information, if the facility is currently on a work order.• Responsible to maintaining quality control on engineering designs • Facilitate any design corrections with design engineers.

7001 220Th St Sw, Mountlake Terrace, Wa 98043

Customer service associate with Premera Blue Cross trusted with health care records of Health Plan Subscribers for large well-known local companies. I maintained the privacy of members protected information by adhering to HIPPA laws. I was tasked with providing world class customer service interacting with both Members and Healthcare Providers building trust and value for Premera and the healthcare industry. I Provided outstanding customer service, accurate information and thorough documentation of all conversations. Provided inbound and/or outbound customer service support ensuring delivery of accurate, complete and timely information pertaining to member policies and coverage. Conducts research to provide claims status, as well as investigates routine requests and escalates all call issues as required. Follows up with all inquiries.• Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.• Multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools.• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.• Conduct routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.

Bellevue, Washington

Analyst - Customer Financial Services (Verizon) Corporate Finance:Collections system administrator for National Customer Financial Services. Implementation and management of collection system rules and strategy changes. Reporting and auditing of collection systems and their impact on the end customer and call centers. Streamline and improve processes for collection system auditing and updates. Resource for projects and strategy development and implementation. System tester and resource for scheduled system maintenance, improvements and new releases. Tier I troubleshooting support for billing, dialer and collections system(s). Track open trouble tickets and partner with IT resource for resolution.Conduct monthly collection system rules audits to comply with Sarbanes Oxley requirements.Coordinator - Customer Financial Services: Collections system administrator for West Area Customer Financial Services. Member of Projects and Strategies Team for West Area.Develop and implement churn reduction projects to reduce customer attrition rate due to collections.System testing resource for collections. Actively involved in collections process through outbound and inbound calls, negotiating payments to reduce bad debt, reduce involuntary and voluntary churn with the focus on outbound customer contact. Handle escalated calls within Customer Financial Services department. Work to resolve the customer's issues by providing appropriate options. Follow up and maintain arrangements made with customers. Call monitoring to troubleshoot system issues reported by representatives.

12779 Gateway Dr, Tukwila, Wa 98168

Served as administrative liaison between vendor (GM Nameplate), focals, engineers and graphics. Ensured timely flow of markers through the marker process. Focused on markers needed for delivery of plane and FAA certification. Thorough knowledge of filing and tracking system. Answer marker inquiries over the phone. Fill out requisitions for billing. From Micro-Station (Intergraph) CAD terminals receive digital data in support of airplane markers, and re-transmit this data to the photo laser plotter. Operate digital plotter and process exposed medium. Cut, trim and quality control check marker film tools. Inventory film stock for the plotter. Contact print paper and film and process. Using a copy camera, provide copies for markers in support of paste-ups. Prepare photographic film tools and paperwork for shipment and mail to customer. Retrieve and file marker film tools and other data associated with markers. Enter data into the "Request for Marker Artwork Tracking System" to maintain current Status or workload and completed markers. Perform other data entry tasks as necessary. Received three recognition awards for sustained quality of work

800 5Th Avenue Seattle, Wa 98104

Help Desk Liaison (April 1997 - June 1998)Answered phones in a high call volume area; provided support to all levels of Seafirststaff relating to equipment services, purchasing support & cash machine operations; dispatch hardware service and repair calls to technicians and vendors; monitor ATM (Automatic Teller Machine) errors & ATM performance history; open and close trouble tickets as appropriate; responds and escalates call to various areas inside and outside the bank and manage multiple problems at any given time; respond to a variety of inquiries regarding the corporate supply catalog and completes tracers for missing supply orders; maintained a working knowledge of InfoManager, Microdata, Comensa and Base 24; coordinate interpreter call requests; answered bank operator inquiries and provided technical A TM support to branch staff. Received and Exceeds on performance appraisal.Mail Messenger II (November 1991 - April 1997)Processed overnight items via Airborne LIBRA Il Systems and meeting processing deadlines. Responded to Airborne inquires within the bank. Organize and maintain the Airborne work station, archived Airborne manifests and updated Airborne data on the LIBRA Il computer.Performed messenger duties by Bank vehicle on a daily basis or as required. This included the shuttling of mail & freight items between buildings downtown. As necessary, performed routine vehicle maintenance. Serve as a training resource for new employees in the area. Set up, data input, and closes out computer systems used for LIBRA Il Manifest Systems (Airborne) and the Pitney Bowes manifest Systems (UPS). Operated electronic and computer controlled optic scanning machinery used in the processing of mail. This includes the "Jetstar Automated Mail Sorter." Maintained knowledge of postal service regulations. Recorded unit volumes and records to ensure accounting accuracy. Received a rating Of FAR EXCEEDS on my performance review.

Ketchikan, Alaska / Seattle Washington

Work Period: Summer of 1989, 1990, 1991Unload Tenders, Maintenance of dock, Operate heavy machinery as needed (for lift, Hydraulic Crane, etc.

1301 Fifth Avenue

Floater for credit department: filing, obtaining credit reports for loan officers, assisting in revising and changing credit reports, data entry, receptionist on multiline phone system for credit department, general clerical work.

2201 Queen Anne Avenue North

Stock produce and merchandise, customer service, inventory of produce, maintenance of floors and shelves. Open and close as required.

2820 S Orcas St, Seattle, Wa

Tutored younger students with subjects ranging from Math, English, Science and History.

Full Stack Web Development Certification, Computer Programming, Pending Certification

Education record

High School Diploma, Finance