Managed a diverse portfolio of 348 merchants. Responsible for identifying and launching growth opportunities while driving incremental value. Consistently exceeded performance goals and contributed significantly to the overall success of the team. Recognised for exceptional performance and impactful achievements beyond core responsibilities.

Specialised in generating and qualifying sales opportunities for the Direct Sales Representatives (DSR) team. Focused on creating leads that were successfully handed over to direct sales representatives, contributing to overall sales growth and team success.

Successfully managed a portfolio of 15 merchants, focusing on data analysis and process optimisation to drive business outcomes.• Managed and nurtured relationships within a portfolio of 15 merchants, providing tailored support and strategic guidance to drive client success and retention.• Utilised SQL databases to analyse merchant behavior, identify attrition risks, and implement strategies that reduced revenue loss.• Established an internal KYC (Know Your Customer) communication channel between Account Managers and Compliance teams, streamlining processes and enhancing collaboration to ensure regulatory compliance.

Specialised in delivering personalised fitness programs for university students and busy professionals, with a strong focus on leveraging data to enhance client outcomes.• Managed 15+ hours of weekly training sessions, catering to over 10 clients.• Executed targeted email marketing campaigns through MailChimp, enhancing member engagement and retention.• Utilised data analytics to track and report on client body composition, delivering detailed monthly progress insights to optimise individual wellness strategies.

Focused on validating customer insurance policies to mitigate fraud risk, ensuring business integrity and customer trust.• Engaged in daily communication with customers, external insurance companies, and internal departments across multiple channels, with a primary focus on telephone interactions, to ensure accurate and timely information exchange.• Reviewed and issued customer-facing communications, including letters and emails, ensuring alignment with brand standards and clarity in conveying important information to stakeholders.• Collaborated within a team of 10 representatives, working closely with a specialist anti-fraud unit to support risk mitigation efforts and enhance the organisation's ability to enforce policies effectively.