Oliver Salvesen Email & Phone Number

Haugesund, Rogaland, Norway

As Senior Manager for Life Cycle Services (LCS) AutoStore EMEA at Kardex, I am responsible for overseeing service and support operations across Europe, the Middle East, and Africa. Reporting to the Director of Life Cycle Services AutoStore EMEA, I lead a home-based yet highly mobile role, collaborating with international teams to optimize service delivery and customer satisfaction for AutoStore solutions.In this capacity, I am committed to:-Driving operational excellence through strategic planning and effective leadership.-Enhancing customer confidence and goodwill by ensuring high-quality service and support.-Developing scalable service models and promoting best practices in software and hardware support.My role requires extensive travel, flexibility, and engagement with Kardex and its affiliates’ operations worldwide. I am also accountable for meeting organizational KPIsThis opportunity allows me to leverage my deep expertise in AutoStore systems, gained over 10+ years in service and support, while fostering innovation and exceptional service standards in the LCS domain.

Haugesund

Integration Advisory, Cube SuccessReported to the Vice President of Cube Success and manage a team of engineers responsible for supporting integration of the Autostore system into customer environments.Provide consultation and advice to software developers on integration best practices, helping them achieve optimal system performance and efficiencyDevelop and maintain sample code, software, and tools to aid in the integration processCreate and host integration workshops, ensuring that developers have the resources and knowledge they need to succeedEstablish and maintain a developer portal to facilitate communication and collaboration among team members and customersCollaborate closely with the Director of Software Systems to ensure alignment with overall organizational objectives

Nedre Vats

Integration Advisory, System Software OrganizationReported to the Director of Software System and manage a team of engineers responsible for supporting integration of the Autostore system into customer environments.Provide consultation and advice to software developers on integration best practices, helping them achieve optimal system performance and efficiencyDevelop and maintain sample code, software, and tools to aid in the integration processCreate and host integration workshops, ensuring that developers have the resources and knowledge they need to succeedEstablish and maintain a developer portal to facilitate communication and collaboration among team members and customersCollaborate closely with the Director of Software Systems to ensure alignment with overall organizational objectives

Norway

EMEA & LATAMReported to the Director of Service and Support and managed a team of 10+ technical account managers and support engineers located in Norway, Poland, Germany, UK and Japan, providing support to 700+ service technicians worldwide and maintaining 20,000+ robotsWorked closely with all partners in the region to ensure customer satisfaction and optimize service deliveryOversaw training and development initiatives for internal personnel, ensuring that all team members had the necessary skills and knowledge to succeedMonitored and tracked key performance indicators (KPIs) to measure team performance and identify opportunities for improvementManaged resource allocation and recruitment efforts to ensure that the team had the necessary resources to meet customer needs

Nedre Vats(Norway)/Derry, New Hampshire(Us)

Reported to the Director of Service and Support and trained a team of technical account managers and engineers in the USManaged a growing team of technical account managers across multiple countriesProvided worldwide support to distributors, including classroom and hands-on training, last-line support, and maintenance of documentation, firmware, and softwareDeveloped and maintained key relationships with distributors in the USA, Middle East, Netherlands, France, and Nordic countriesContributed to the development and implementation of application programming for our robotic and logistics industry clients

Nedre Vats

Reported to the Director of Service and Support and managed a small team of technical account managersTraveled globally to provide comprehensive support to distributors, including classroom training, last-line support, and maintenance of documentation, firmware, and softwareDeveloped and maintained key relationships with distributors in Australia, Middle East, South Korea, Netherlands, France, Spain, and Nordic countriesContributed to the development and implementation of application programming for our robotic and logistics industry clients

Åmsosen

Provided global support to distributors in the robotics and logistics industry, including classroom training and 2nd line support via ticketing, email, phone, and meetingsMaintained key relationships with distributors in Australia, Middle East, South Korea, Netherlands, France, Spain, and Nordic countriesLed efforts to keep documentation, firmware, and software up to date for distributorsContributed to the development of minor application programming for our robotic and logistics industry clients

Norway

As the owner of Salvaa Holding AS, I manage an investment portfolio and engage in stock trading. I conduct market analysis and research, identify potential investments, and make informed decisions to maximize returns. Additionally, I maintain financial records and stay up-to-date with market trends and developments.

Haugesund, Norway

As a service engineer at LEVEL Power & Automation, I worked in the gass/oil, marine, ballast water treatment, and fish farming industries. My responsibilities included providing on and off-site support for automation systems, programming, testing, and troubleshooting HMI and PLC applications, as well as installing, testing, troubleshooting, and commissioning control systems, alarm systems, water treatment systems, and PMS systems.

Åmsosen

Working with the AutoStore system before it became its own entity. As a Service Engineer, I provided worldwide support to our distributors for the installation, commissioning, and servicing of our robotic system. This involved classroom training, 2nd line support via ticketing, email, phone, and meetings. I was also responsible for keeping documentation, firmware, and software up to date for our distributors. In addition, I handled minor application programming tasks.

Haugesund

As an apprentice, I gained experience in the installation, testing, troubleshooting, and commissioning of automation systems within the gas/oil industry. My responsibilities included:Assisting in the setup of automation systemsPerforming testing and troubleshooting on automation systemsConducting commissioning of automation systemsCollaborating with team members to ensure that projects were completed efficiently and effectivelyThrough this apprenticeship, I acquired essential skills in automation technologies and developed my ability to work within a team.

Haugesund

-Provided customer service and handled sales in a part-time role during my education.-Promoted to Assistant Store Manager during the summer of 2011, responsible for managing daily operations in the absence of the owner.

Haugesund

As a delivery driver for a dry cleaning company, I was responsible for transporting and picking up garments to and from clients' locations. Some of my main responsibilities included:Ensuring timely delivery of garments to clients' locations and prompt pick-up for cleaningKeeping accurate records of deliveries and pick-upsMaintaining the cleanliness and organization of the delivery vanCommunicating with clients to resolve any issues or concerns related to deliveries or pick-ups.

Stavanger

As a part-time phone operator and later a full-time coordinator for an AAA service, I was responsible for:Answering incoming calls and providing assistance to customers in need of emergency roadside services.Coordinating the dispatch of service vehicles to the location of the customer's vehicle.Communicating with service technicians to ensure timely and effective response to customer needs.Keeping accurate records of all service requests and outcomes.I started working part-time while studying in Stavanger, and transitioned to full-time in the summer of 2009.

Førresfjorden

Part-time position held while pursuing my studies.-Operated and maintained CNC and other production machines to produce high-quality office furniture

Bachelor'S Degree, Electrical And Electronics Engineering, Bachelor

Part time study with 100% workload as an engineer.

Led+, Leader Development Program

CONTENT OF THE COURSE Leadership and the role of the leader Change management and strategy Leadership of teams and leadership groups.

Bachelor’S Degree, Electrical And Electronics Engineering, Bachelor

Full time study with 100% workload as an engineer.

Automation Technician, High School

Third year(VG3)

Pre-Engineering

Science classes to become eligible for engineering school

Automation Technician, High School

Second year(VG2)

Electrical Technician, High School

First year(VG1)

Mechanical Technician, High School

First year(Grunnkurs)