At loveholidays, we’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next holiday. We’re now the 3rd largest ATOL holder in the UK and have just launched in Germany - and we’re continually looking to expand.I am responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamless checkout experience through both our app and web. Areas of responsibility include our search platform, payment services, revenue management platform and content.

Since July 2023, aiming to establish a digital-first insurance broker in the US to repeat UK success in a market that is much less mature. Working in a high-growth environment with customer numbers and revenue expected to double year on year through 2025. Managing a core team of 3 product managers, including recruiting, retention, career development and performance. Launched two insurance products to 51 US territories using, for the first time, an API integration with an insurance partner, and driving $120k GWP per month. Working closely with the Head of Insurance Product to develop a product strategy for customers with insurance needs as yet unserved digitally. Coordinating with Head of Engineering and Chief Architect on a technical strategy for decomposing quoting architecture as well as building a tokenized payments system, in service of faster API integrations with 3rd parties and a smoother CX, and member of the Technical Architecture Forum for architectural decisions.As HoP for Existing Customers (global), managing a core team of 5 product managers, 4 direct, with a 6 month spell managing 10 direct reports overall. Built consensus for a single customer view across the company, with a roadmap that led to success, driving £914k in revenue and cost reductions in the first 6 months, unlocking key strategic partnerships with Amazon and Barclays, and capabilities to drive CRM and upselling. Owned all payment capabilities including 3rd party integrations, and the implementation of instalment payments and financial reconciliation and remittance for multiple insurance partners. Discovery and pitching of deeper payments service integration to reduce global cancellations and drive £4m in revenue and reduced costs (all over 5 years). Drove self-serve strategy to improve customer experience and operating margin, notably automating US certificate of insurance (COI) production, leading to $3m in efficiency savings over 3 years, and instant COI creation for 66% customers.

Responsible for the digital products that distribute insurance to small businesses via commercial partners such as Compare the Market and Moneysupermarket.com, as well as launching multiple products for brand-new partners in 2018 and 2019, worth over £10 million over 5 years. Oversaw a 4-person discovery unit conducting rapid user research and testing, including taking customers through prototypes in person, running multivariate tests and running remote interactive tests and surveys. Successful initiatives included a custom quoting capability and incentives platform, together worth £1 million annually. These initiatives required a complete rethink of the enterprise domain model for distribution and I performed a business analysis function to help craft a new model and roll it out across all digital products and wider business units. Working with the engineering lead, I handled the creation and development of the roadmap and backlog, reacting to changing priorities and sudden developments. I determined departmental OKRs to keep focus and clarity against company goals. Supported the rollout of an SSL layer for the internal CMS, the testing of AMP templates to improve PPC page loading speeds, and the application of a complete rebrand across all digital products. My involvement guaranteed reliable delivery. I have participated in multiple pitches and accompanying strategic sessions, culminating in winning a partnership with Barclays bank in July 2020, giving us access to 21% of the UK SME market via multiple digital banking channels.

As the 3rd person into this gTLD domain-sales and acquisition incubator within IG Group, I had a broad responsibility for all things technical. This involved a great deal of change and turbulence, where I learned to deal with changing priorities and sudden developments whilst remaining focused and ensuring a stable team. Responsible for building a team of 8 developers and QA testers in London and Krakow to produce 17 websites at various points along the marketing funnel. I hired the team, managed my direct reports and coached them in managing their own. Implemented the IT department from scratch, including all email, communications and project management software, a managed hosting solution and multiple WordPress instances. Accountable for all digital output, I reported to the senior leadership team on delivery, resourcing, budget and strategic issues. I worked closely with the Editor in Chief and Head of Marketing on setting high-level goals.

Ran two teams of software engineers specialising in HTML, CSS and JavaScript, and managing 13 marketing websites in as many countries and languages. Led the charge on Agile transformation for the company, as well a a migration to the Adobe CQ5 CMS, and a full rebrand.