Oliver Türkoglu Email & Phone Number

RETAIL MANAGEMENT | OPERATIONS | EXPANSIONProfileI am an experienced Retail Operations Manager focused on Customer Experience with a versatile field of responsibilities that have been trained throughout a more than 15 years long carrier. On my journey from Sales Associate to Retail Manager I acquired outstanding negotiation and mediation skills. I enjoy growing employee’s skills and therefore business performances, while being a natural connector to various internal and external customers and partners. I am dept at cost control in challenging markets and situations. Accomplishments- Merge of Austrian and German branch - Overseeing the Opening of 30 new Stores - Securing an annual cost reduction of 220k€ in Facility budget - Grow annual CRM Catchment by 120%- Responsibility of €45 million annual net sales- Design and roll out of Customer Service programm that led to an NPS score of 74% - Creating monthly internal retail newsletters for CE Region to engage staffExpertiseDay-to-day operations | Visual Merchandising | HR resource Management and recruiting | Leadership of 3 Area Mangers and 29 stores | Training and Coaching | Project work and design | Controlling and monitoring | Cross Functional Colaboration | Visiting and evaluating potential spaces for expansion | Rental negotiations in conjunction with the Leasing Manager | Creating employee policies & procedures | Planning and organizing sales promoting measures | Analysis and reporting of performance, potential and risks