Oliver Ungermann Snejbjerg Email & Phone Number

Copenhagen, Dk

As the Director of Conversational AI Shared Service at Nuuday, I lead the development of scalable, reusable CAI and GenAI solutions across Telmore and YouSee. My role is to push the boundaries of AI in customer service, championing innovation with a mix of strategic vision and hands-on leadership and development.My key responsibilities include:- Leading a skilled team specializing in Conversational and Generative AI, focused on creating great customer experiences.- Steering the development of YouSee's next-generation voicebot- Project Management of multiple CAI/GenAI projects, ensuring alignment with business goals across various organizational tracks- Providing strategy and technical direction to development teams and stakeholders across the organization

København, Capital Region, Denmark

I was Conversational AI Lead in Deloitte Denmark's AI & Data department and a part of the Generative AI advisory team. I was supporting clients with large scale implementations of chatbots, voicebots, digital humans, and agent assist powered by Large Language Models. My focus was on helping clients elevate the Customer Experience to new heights and create direct business value through increased automation - and doing so by utilizing the latest and best technology available.In short, my core responsibilities and contributions were:- Leading the Conversational AI area in Deloitte Denmark within Intelligent Automation in the AI & Data department- Generative AI advisory and implementation- Strategizing on go-to-market plans, how to stay in front and keep delivering the newest and greatest products- Developing and maintaining Conversational AI solutions with market leading technology- Project management, tech lead and SME roles on client projets- Stakeholder management- Presenting for executives- Programming (HTTP requests, node.js, Javascript) - Facilitating workshops with customers and internal resources- Asset development

København, Capital Region, Denmark

Denmark

Employed in the department of Technology, Strategy and Transformation at Deloitte Consulting. Strong focus on chatbots in the public sector.

I worked with the concept EsportBio, an investment by Nordisk Film Cinemas aiming to increase engagement of the young audience. Besides being the esport specialist of the project, I was doing social media management, developing strategies, producing content, communication, marketing, and project management with the main responsibility for ticket sales. During my two years of employment the concept grew from being an innovation project to a fully integrated concept within Nordisk Film Cinemas, and watching Counter-Strike, League of Legends, Fortnite and/or Dota 2 on the big screen is no longer an unfamiliar experience to the target group.

I was optimizing digital marketing campaigns on channels such as Paid Social, AdWords, Google Display and Sleeknote of my own, regular clients. Additionally, I was analyzing landing pages by identifying issues on the client's websites in terms of content, visuals, flow etc. in order to improve the conversion rate. I left Peytz & Co after a short amount of time, as I got the offer of joining Nordisk Film Cinemas.

After my resignation at Vi Unge, I was hired to the department of Digital Business Development in Aller. Here, my main task was to do analysis of the various brands' digital presence and advise for improvement as a part of the KPI-board.

At the teen magazines Vi Unge & Frikvarter my main task was to be the technical brain in the editorial team in relation to the transition from Sitecore to Drupal. Aditionally, I was writing articles, doing web analysis, and social media management. My by-line is on more than 700 articles at viunge.dk. I quit the job when I was accepted to the BSc in Digital Media and Design at the IT- University of Copenhagen.

SEO optimization, coordination and content writing.

Udvikling, ledelse, vedligeholdelse og support.

Master'S Degree, Msc In Business Administration And E-Business

Electives: Managing Enterprise Architecture and Technology Digital Platforms Advanced IT Project Management Decision Making for Strategy.

Bachelor’S Degree, Digitale Medier Og Design

Electives: Locative Media Digital Material and Social Media Designing Digital Play Social Media Management (CBS) Digital Media Strategy.

Education record