Oliver V. Smith Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

I was responsible for the creation and execution of the Business and Product plan for the Freemium model offering of AccelByte, AGS Starter. This role brought me back to my roots, working directly with Indie Developers of all shapes and sizes to build a product that supported their needs whilst still making business sense for AccelByte.I created partnerships with other organisations, built links and processes internally to ensure support for the project and advocated strongly for the business plan; creating buy-in from all the necessary stakeholders. I acted as the key vision holder and worked closely with the various service product managers to ensure that new features made sense for AGS Starter, driving forwards the customer centric focus,I interfaced with Developers at conferences, in online spaces and influenced mindshare towards AGS Starter. Giving talks, moderating panels, leading in-depth technical discussions and networking with influential industry figures were all a core part of my varied role.In addition to the Biz-Dev and Evangelism areas, I was providing direct support to the users within Starter through Forums, Discord and Slack, solving their technical issues where I could and gathering the appropriate information to work with the backend team when necessary,

Vancouver, British Columbia, Canada

Continuing a theme of "Going where I'm needed" within AccelByte, I took the lead of the Developer Support Group, a front-line team of engineers dedicated to solving Customer Issues and directing internal resources to solve priority bugs.I established KPI's, built the tools to measure the success, established key internal processes to provide product feedback and spearheaded efforts to revamp our incident management and escalation pathways to ensure customer satisfaction.I worked with my team to build their core skills, set career goals and develop a sense of ownership of their work.

Vancouver, British Columbia, Canada

Now having moved to Vancouver Canada, I continued to build and lead a team of 7 globally diverse Developer Partner Managers, defining the role and dedicating myself and my team to our Customers Success.Truly embodying the company values of a Shared Success model, we advocated for our customers internally, providing targeted feedback to the product and engineering teams whilst effectively managing expectations of our clients and pushing back on inappropriate requests or timelines. I supported my team in their growth and career journey, building on their skills and encouraging them to leverage eachothers talents in their tasks.

Scotland, United Kingdom

Working remotely, I built and led a team of 7 globally diverse Developer Partner Managers, defining the role and dedicating myself and my team to our Customers Success.Truly embodying the company values of a Shared Success model, we advocated for our customers internally, providing targeted feedback to the product and engineering teams whilst effectively managing expectations of our clients and pushing back on inappropriate requests or timelines. I supported my team in their growth and career journey, building on their skills and encouraging them to leverage eachothers talents in their tasks.

Fortrose, Scotland, United Kingdom

Working remotely with global clients from a cosy corner of the Scottish Highlands, I provided experienced consulting services on all aspects of games development whilst embedding in teams from 4 to 300.I lead development of C# SDK's within Unity to connect with Restful API's, created Tutorials and Documentation for public consumption and worked with Third Party Clients to gather feedback and assist with integration of clients software

Dundee, Scotland, United Kingdom

As Studio Director I was responsible for the "Distant Kingdoms" game project. Overseeing all aspects of production, liaising with external stakeholders and directly working on the programming and design implementation. Utilising C# and Unity primarily. I wrote several Editor Tools for internal team use, as well as a Modding toolset for players to download and use to create User Generated Content to share with others in the community through the Mod.IO platform. I represented the face of the Company, and worked with Shareholders and the Company Director to drive our projects forwards

Dundee, United Kingdom

As the Director of Orthrus Studios (Trading name of Cerberus Technologies Limited).Day to day I spread my time between strategic planning, Design & Production overview as well as programming work.

Dundee, United Kingdom

Team Lead and Programmer of small Team working for External Clients on Serious Games.

As a technical consultant at Raddery Diskmark Ltd., I assisted with onsite recy and design of complex sports IT installations in the Middle East, America and Europe.I also advised on equipment design and specification when liaising with outside companies.

Bachelor Of Arts (Ba Hons), Game Design And Production Management, 1St Class

Activities and Societies: Games Development Society (GDS)

Education record

Education record